German Speaking Customer Experts for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our presence in the European market, we are proud to connect ambitious professionals with exceptional career opportunities in the aviation sector.

Job Overview

We are seeking dedicated professionals to join our team in Athens as German Speaking Customer Experts for Singapore Airlines. This position offers a unique opportunity to represent a world-class airline while enjoying the vibrant lifestyle of working in Greece, making it one of the most prestigious German-speaking jobs in the industry today.

Key Responsibilities

• Provide world-class customer support for Singapore Airlines passengers, upholding the carrier’s reputation for excellence in the aviation industry.
• Assist travelers with flight bookings, modifications, and complex itinerary management via phone, email, and live chat.
• Manage ticket reissuance, seat selection, and special assistance requests with meticulous attention to detail.
• Act as a brand ambassador for Singapore Airlines, ensuring every passenger receives a premium service experience.
• Resolve complex issues regarding baggage, loyalty programs, and flight disruptions with professionalism and empathy.
• Maintain comprehensive knowledge of airline safety regulations, travel restrictions, and booking policies to provide accurate information.
• Collaborate within a multicultural team environment in our modern Athens office to optimize service delivery.

Requirements

• Native or fluent German (spoken and written) is strictly required for this role.
• Professional proficiency in English to collaborate with our international aviation operations team.
• Valid EU passport or a valid work permit for Greece.
• Strong passion for the travel and aviation industry, with a commitment to high-end service standards.
• Previous experience in a customer-facing role, preferably within the travel, hospitality, or aviation sectors.
• Excellent communication and problem-solving skills, with an ability to thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary payments annually.
• Fully Paid Training programs to ensure you excel in your position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight to Greece, airport transfer, and initial hotel accommodation).
• Monthly Performance Bonus linked to service quality metrics.
• Access to one of the most sought-after German Speaking Customer Experts for Singapore Airlines positions in Greece.
• Modern office facilities in a vibrant location, offering an excellent work-life balance.
• And Much More...

Life in Greece

Living and working in Greece offers a unique Mediterranean experience like no other. As you take on one of our German-speaking jobs in the heart of Athens, you will enjoy a lifestyle defined by a perfect climate, rich cultural heritage, and legendary hospitality that makes Greece a top destination for expatriates. From the historical monuments to the proximity of stunning coastal beaches, life in Greece is truly unmatched.

Beyond the career growth, relocating to Greece allows you to immerse yourself in a world-renowned culinary scene and a relaxed, social culture. Our relocation package ensures a smooth transition, allowing you to settle into your new home in Greece comfortably while you build your professional legacy in the aviation industry. Join us today for this exciting career chapter in Greece!

How to Apply

If you are ready to elevate your career and join the elite aviation service sector, we invite you to Apply Now. Submit your updated CV to our team, and let Mercier Consultancy Group help you secure your future as a German Speaking Customer Expert for Singapore Airlines in Athens. We look forward to reviewing your application.