German Speaking Customer Experts for messaging app

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and industry-leading global enterprises. As a prominent name in European talent acquisition and BPO, we are committed to facilitating career transitions that offer both significant professional development and life-enriching personal experiences abroad.

Job Overview

We are actively recruiting for the German Speaking Customer Experts for messaging app role based in Greece. This presents a unique opportunity for Switzerland-based German speakers to leverage their linguistic skills within a major social media tech giant, delivering top-tier user assistance while settling into the historic and sun-drenched atmosphere of Athens.

Key Responsibilities

• Deliver high-caliber support to users of a popular messaging platform through digital channels including email and chat.
• Ensure customer satisfaction by accurately troubleshooting account issues and platform inquiries.
• Maintain platform safety and quality by diligently moderating content in line with corporate standards.
• Analyze recurring user pain points to suggest improvements to the app’s usability and interface.
• Work closely with internal departments to resolve intricate technical concerns.
• Serve as a helpful brand advocate, promoting a positive image of the company within the global tech sphere.
• Meet individual quality and output KPIs in a dynamic, high-tech corporate office.

Requirements

• Full professional proficiency (native level) in German is an essential requirement.
• Possession of a valid EU passport or a legal work permit to reside and work in Greece.
• Genuine interest in the evolution of social media and mobile messaging ecosystems.
• Polished interpersonal abilities coupled with a strong customer-service focus.
• Readiness to be based on-site in Athens, Greece, to thrive within our collaborative international team.
• Strong command of English to ensure smooth interaction in our diverse international work environment.

What We Offer

• An attractive, competitive salary package.
• Receipt of 14 monthly payments annually (including the standard 13th and 14th-month bonuses mandated by Greek labor law).
• Full relocation support, covering your flight, initial airport greeting, and hotel stay upon arrival.
• Performance-based monthly bonuses to reward high productivity.
• A comprehensive health insurance scheme and additional fringe benefits.
• A fully funded, intensive induction and training program tailored to your career trajectory in Greece.
• Clear pathways for long-term growth and internal advancement within the social media sector.

Life in Greece

Embarking on a career in Greece allows you to trade the daily routine for a vibrant Mediterranean lifestyle. Imagine spending your downtime wandering through ancient architecture or sampling exquisite local cuisine, all while enjoying a climate that offers exceptional weather year-round. Accepting a position in Greece is about much more than just a job; it is an opportunity to integrate into a warm, hospitable culture that values a healthy work-life balance.

Our dedicated relocation assistance ensures that your transition to life in Greece is stress-free and smooth. You will join an extensive network of global expats, providing you with an instant community of peers. If you are looking to advance your professional career while embracing the Mediterranean lifestyle, relocating to Greece is the perfect next step.

How to Apply

If you are prepared to pursue the German Speaking Customer Experts for messaging app role in Greece, click the 'Apply Now' button to share your details. A representative from Mercier Consultancy Group will contact you shortly to provide more information and discuss how you can start this rewarding experience abroad.