German Speaking Customer Experts for messaging app

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and industry-leading global enterprises. As a primary force in European human resources and business process outsourcing, we are committed to facilitating career transitions that offer both significant professional development and life-enriching international experiences.

Job Overview

We are currently looking for motivated individuals to fill the role of German Speaking Customer Experts for messaging app in Greece. This role presents a unique opportunity for Austria-based German speakers to work abroad and join a titan of the social media sector. You will deliver high-caliber support services while integrating into a diverse community of professionals enjoying the dynamic, sun-soaked atmosphere of Athens.

Key Responsibilities

• Deliver premium-grade assistance to global users of a major messaging application through email and live chat channels.
• Guarantee high levels of user satisfaction by troubleshooting account configurations and app-related queries.
• Uphold the safety and quality benchmarks of the platform via consistent content monitoring and moderation.
• Monitor and analyze user feedback patterns to suggest improvements to the app's functionality.
• Coordinate with internal departments to ensure complex technical tickets are resolved in a timely manner.
• Promote a helpful and proactive brand persona within the fast-evolving social media marketplace.
• Consistently reach and exceed performance KPIs within a high-energy, contemporary work setting.

Requirements

• Native or near-native command of the German language is a must.
• You must possess a valid EU passport or the legal right to work in Greece.
• A genuine passion for digital communication technologies and social media trends.
• Strong interpersonal skills combined with a focus on delivering excellent customer experiences.
• Willingness to work on-site in Athens, Greece, as a member of a global team.
• Professional fluency in the English language for day-to-day office collaboration.

What We Offer

• Competitive monthly compensation package.
• Two additional full salaries paid annually (13th and 14th month).
• Complete relocation support, covering your flight, airport pickup, and initial hotel stay.
• Performance-based monthly bonuses for meeting targets.
• Comprehensive insurance coverage and social benefits.
• Fully funded professional training to ensure your success in Greece.
• Extensive potential for long-term career advancement in the social media domain.

Life in Greece

Embarking on a career in Greece offers a lifestyle defined by breathtaking history, warm weather, and the iconic Mediterranean spirit. The local quality of life is exceptional, allowing you to spend your downtime exploring historic sites or enjoying exquisite cuisine. Your move to Greece serves as both a strategic career step and a chance to thrive in a society that values the perfect balance between productivity and personal well-being.

Our dedicated team manages every aspect of your relocation, making your transition to Greece smooth and stress-free. You will integrate into a thriving international expat community, ensuring you quickly build a supportive network. Join the many professionals who have chosen to elevate their careers in Greece—embrace the Mediterranean way of life and launch your journey today.

How to Apply

If you are prepared to advance your professional journey by applying for the German Speaking Customer Experts for messaging app role in Greece, simply select 'Apply Now'. A recruiter from Mercier Consultancy Group will reach out to provide more details and guide you through the next stages of the process.