German Speaking Customer Experts for messaging app

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and industry-leading global enterprises. As a prominent name in the European recruitment landscape, we are dedicated to helping professionals embark on life-defining career journeys that pair career advancement with rich, immersive international living.

Job Overview

We are currently looking for skilled candidates for the German Speaking Customer Experts for messaging app position in Greece. This role presents a unique opportunity for Bulgaria-based German speakers to transition into a global social media powerhouse, offering premium support services while residing in the historic and sun-drenched city of Athens.

Key Responsibilities

• Deliver top-tier assistance to users of a prominent social media messaging platform via email and chat channels.
• Ensure user delight by accurately troubleshooting account issues and app configuration queries.
• Protect platform standards through vigilant content moderation and safety protocol enforcement.
• Analyze user trends to provide actionable insights that enhance the overall application experience.
• Work alongside internal departments to resolve technical escalations swiftly and effectively.
• Represent the brand professionally to maintain its reputation within a fast-moving social media environment.
• Consistently meet quality KPIs and productivity targets in a modern, office-based digital setting.

Requirements

• Native or near-native fluency in German (both verbal and written) is a core requirement.
• Must possess a valid EU passport or a legal work permit for Greece.
• Genuine passion for digital trends, messaging apps, and social media ecosystems.
• Strong interpersonal skills with a commitment to providing excellent service.
• Availability to relocate to and work on-site at our Athens, Greece offices.
• High level of English proficiency for internal corporate collaboration.

What We Offer

• Highly competitive salary structure.
• Provision of 13th and 14th salaries in alignment with Greek labor laws.
• Full relocation support, including flight arrangements, airport greeting, and initial hotel stay.
• Performance-based bonuses granted to top contributors.
• Full-spectrum health insurance and additional corporate perks.
• Extensive, fully paid initial training to ensure your success in Greece.
• Long-term career development pathways within the vibrant tech and social media sectors.

Life in Greece

Embarking on a career in Greece allows you to experience a lifestyle enriched by deep history, Mediterranean sunshine, and a relaxed social atmosphere. Beyond the workplace, you will have the chance to wander through world-famous heritage sites and sample authentic local flavors. Accepting a position in Greece is a commitment to both professional growth and the chance to live in a culture that values work-life balance.

Our dedicated team manages your entire transition, making your relocation to Greece a stress-free experience. You will become part of a thriving expat community, opening doors to new connections and international friendships. Join us in Greece and elevate your career while enjoying the beauty of the Aegean coast.

How to Apply

If you are eager to pursue the German Speaking Customer Experts for messaging app role in Greece, please click 'Apply Now'. Once your application is received, a representative from Mercier Consultancy Group will reach out to guide you through the next steps of the recruitment process.