German Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in recruitment and business process outsourcing, dedicated to matching high-caliber professionals with iconic, world-renowned brands. Our mission is to facilitate transformative career pathways that unite ambitious individuals with the most forward-thinking companies on the planet.

Job Overview

We are currently recruiting motivated talent for our German Speaking Customer Experts for Mercedes-Benz role based in Greece, representing the ultimate standard in automotive refinement. This position presents a unique opportunity for Switzerland-based German speakers to relocate to Greece and enjoy a remote-capable role while delivering concierge-level support for a legendary automotive powerhouse.

Key Responsibilities

• Provide top-tier service interactions for existing Mercedes-Benz clientele and prospective buyers.
• Act as a brand ambassador, offering precise information regarding vehicle specifications, luxury features, and service packages.
• Handle and resolve detailed queries concerning vehicle connectivity, maintenance scheduling, and technical support.
• Uphold the prestige of the Mercedes-Benz name by ensuring every interaction meets luxury-grade standards.
• Manage professional communication across digital channels, including chat, email, and voice calls, entirely in German.
• Partner with cross-functional automotive specialists to ensure an effortless client experience.
• Log interaction data and customer feedback to help drive the ongoing enhancement of the brand’s service quality.
• Employ dedicated CRM tools to maintain precision and security within client data management.

Requirements

• Native or near-native fluency in German (both verbal and written).
• A valid EU passport is a strict requirement for this position.
• A genuine appreciation for the automotive sector and a commitment to premium client care.
• Excellent interpersonal abilities and the capacity to remain calm under pressure.
• Digital proficiency and a reliable home-office environment suitable for remote operations.
• Agility in learning new software systems and automotive technical platforms.

What We Offer

• A highly competitive monthly salary structure.
• Two additional full salaries annually (13th and 14th month pay).
• Comprehensive professional training covering Mercedes-Benz systems and service expectations.
• Full-coverage health insurance benefit package.
• Complete relocation support (covering flight, accommodation, and transfer costs).
• Performance-based monthly bonuses for high-achieving staff.
• Flexible remote work arrangements within Greece.
• Numerous extra benefits, including access to a global professional network.

Life in Greece

Choosing to work in Greece means choosing an extraordinary lifestyle defined by a warm Mediterranean climate and a deep cultural heritage. Whether you prefer wandering through historical landmarks or spending time at serene beaches, relocating to Greece allows for an ideal harmony between professional development and a relaxed, Mediterranean way of living.

Our all-inclusive relocation support ensures your move to Greece is effortless and well-supported from day one. You will have the chance to immerse yourself in local culinary excellence and renowned hospitality, making it an ideal choice for expats looking for a high quality of life. Begin your new chapter and thrive within the vibrant, welcoming environment of Greece.

How to Apply

If you are eager to advance your career as a German Speaking Customer Experts for Mercedes-Benz in Greece, click the Apply Now button to submit your details to the Mercier Consultancy Group team. We are excited to support you as you embark on this rewarding professional chapter.