German Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between top-tier global corporations and ambitious professionals. As a leading international recruitment agency, we specialize in sourcing talent for industry leaders, ensuring that every placement we make is a strategic career advancement for our candidates.

Job Overview

We are currently recruiting for the role of German Speaking Customer Experts for Mercedes-Benz in Greece, presenting a unique opportunity for Austria-based German speakers to relocate and work for a premier automotive brand. This position combines professional growth with a Mediterranean lifestyle, offering a chance to represent an iconic manufacturer while based in Greece.

Key Responsibilities

• Deliver premium assistance to Mercedes-Benz clients, ensuring every touchpoint reflects the brand's luxury status.
• Explain intricate technical details, model specifications, and high-end vehicle services to owners.
• Manage diverse customer requests, including booking maintenance, technical troubleshooting, and digital connectivity support.
• Uphold the prestige and values of Mercedes-Benz throughout every interaction.
• Handle high-volume customer inquiries via phone, live chat, and email, consistently in German.
• Engage with automotive support teams to maintain a fluid and effective service chain.
• Record client feedback to help refine the ownership experience and operational efficiency.
• Execute data management tasks using advanced CRM platforms with focus on accuracy and privacy.

Requirements

• Fluency in German at a native or near-native level (written and spoken).
• Valid EU passport (this is a mandatory requirement).
• An inherent passion for luxury vehicles and commitment to delivering first-class client support.
• Excellent interpersonal skills with the composure to handle a fast-moving, high-stakes environment.
• Digital proficiency and a functional remote office setup to handle professional tasks from home.
• A quick learning curve regarding new software applications and automotive technical systems.

What We Offer

• Competitive base salary structure.
• Guaranteed 13th and 14th salaries per year.
• Comprehensive, paid training curriculum focused on Mercedes-Benz systems and service standards.
• Full-coverage health insurance plan.
• All-inclusive relocation package, including flight, hotel stay, and transport assistance.
• Performance-based bonuses paid on a monthly basis.
• Flexibility to work from home within Greece.
• Opportunities for international career development and global networking.

Life in Greece

Moving to Greece offers a transformative living experience, characterized by its idyllic climate, thousands of years of history, and a laid-back way of life. By taking this role, you shift your daily routine to a land known for stunning coastal views and vibrant nightlife, achieving a balanced life that blends a high-level career with cultural exploration.

Our full relocation support ensures your move to Greece is handled with ease, allowing you to focus on settling into your new environment. You will have the opportunity to immerse yourself in local culture, enjoy renowned cuisine, and join a diverse community of international professionals who have found their home in Greece. Start your next chapter in this magnificent country today.

How to Apply

If you are eager to advance your career as a German Speaking Customer Expert for Mercedes-Benz in Greece, please submit your application through our online portal. The team at Mercier Consultancy Group is ready to assist you through each step of the recruitment process.