German Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a leading authority in European talent acquisition and BPO solutions. We specialize in bridge-building, connecting high-caliber professionals with prestigious international brands. We are committed to fostering career growth by placing top German-speaking talent into dynamic roles throughout Europe.

Job Overview

We are currently scouting for talented individuals for the German Speaking Customer Experts for Imperial Brands role in Greece. This presents a unique opportunity for Bulgaria-based German speakers to elevate their careers by transitioning to a remote-hybrid position in Greece, representing a major name in the global consumer electronics sector.

Key Responsibilities

• Deliver professional technical assistance and support for high-end consumer electronic devices.
• Resolve client inquiries through voice, email, and chat channels, ensuring a superior standard of German support.
• Keep up-to-date with evolving product features to provide accurate information to our user base.
• Cultivate brand enthusiasm through every interaction, focusing on long-term client retention.
• Identify and rectify technical hardware or software glitches with accuracy and attention to detail.
• Log interaction data and case resolutions into the CRM software to maintain high service standards.
• Work in tandem with global support teams to tackle complex challenges within the electronics landscape.

Requirements

• Proficiency in German (native or near-native level) is essential.
• Possession of a valid EU passport is required for relocation and employment in Greece.
• A genuine interest in technology and current consumer electronic trends.
• Strong investigative mindset with a proven ability to prioritize customer happiness.
• Professional, composed approach to handling tasks in a high-volume work environment.
• Prior customer support experience, specifically within the tech or electronics field, is highly valued.

What We Offer

• Attractive, competitive monthly salary package.
• Comprehensive, fully paid initial training program tailored to your success.
• Full medical insurance coverage.
• Complete relocation package provided, including flight, airport transfer, and hotel accommodation.
• Performance-based monthly bonuses for meeting service milestones.
• Clear pathways for advancement within a diverse, international workplace.

Life in Greece

Choosing to work in Greece invites you to experience a life enriched by Mediterranean charm, historic landmarks, and a flourishing social life. By accepting this role, you will immerse yourself in an incredible climate and beautiful coastlines, making Greece a highly desirable base for your professional career.

We handle the logistics of your relocation to Greece, allowing you to focus entirely on your new role. From enjoying the local culinary scene to relaxing by the Aegean Sea, you will find that relocating to Greece offers the perfect balance between a rewarding career in consumer electronics and an adventurous lifestyle.

How to Apply

Are you prepared to embark on this professional adventure as one of our German Speaking Customer Experts for Imperial Brands in Greece? Submit your credentials via the link below. Join Mercier Consultancy Group today and begin a promising new career chapter. We look forward to receiving your application!