German Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

As a leading European recruitment agency, Mercier Consultancy Group specializes in bridging the gap between top-tier talent and industry-leading global enterprises. We are dedicated to empowering professionals by securing high-caliber roles that foster long-term growth and success within the German-speaking job market.

Job Overview

We are currently identifying skilled candidates for the German Speaking Customer Experts for Imperial Brands role in Greece. This presents a unique opportunity for Switzerland-based German speakers to relocate and build a career in a remote-friendly environment while representing a premier name in consumer electronics. Experience the perfect blend of professional development and the unique lifestyle benefits of relocating to Greece.

Key Responsibilities

• Deliver high-level technical support and troubleshooting solutions for advanced electronic products.
• Manage incoming customer inquiries via live chat, email, and phone, ensuring native-level German communication.
• Stay updated on evolving product lines to provide accurate and relevant technical assistance.
• Foster strong brand relationships through professional, empathetic, and solution-oriented service.
• Diagnose and resolve hardware or software complications to guarantee an optimal user experience.
• Maintain precise records of all customer engagements within our CRM platform for quality assurance.
• Coordinate with internal departments to address complex technical challenges effectively.

Requirements

• Fluency in German at a native or near-native level, both verbal and written.
• Possession of a valid EU passport, as is required for employment in Greece.
• A genuine enthusiasm for the consumer electronics sector and emerging technologies.
• Superior analytical abilities and a commitment to achieving customer satisfaction.
• A polished, professional approach suitable for a dynamic and fast-moving corporate environment.
• Previous experience in electronics-focused customer support is viewed as a significant advantage.

What We Offer

• Highly competitive monthly salary package.
• Complete, fully-funded training program designed to sharpen your electronics expertise.
• Comprehensive health insurance coverage.
• Full relocation support, covering your flight, airport transfers, and initial hotel accommodation.
• Performance-based monthly bonuses to reward your hard work and results.
• Attractive benefit: Guaranteed 13th and 14th salaries per year.
• Abundant opportunities for advancement within a diverse, international corporate culture.

Life in Greece

Choosing to move to Greece opens the door to a Mediterranean lifestyle defined by rich history, stunning landscapes, and an incredibly warm social culture. By accepting this role, you will enjoy a high standard of living, beautiful beaches, and a welcoming environment that makes Greece a preferred destination for professionals seeking a meaningful change of scenery.

Our end-to-end relocation assistance makes your move to Greece smooth and efficient. From enjoying world-renowned culinary experiences to exploring historical landmarks, working in Greece allows you to balance a successful career in the electronics industry with a vibrant, fulfilling life abroad.

How to Apply

If you are eager to elevate your professional profile with the German Speaking Customer Experts for Imperial Brands role in Greece, we invite you to apply now. Select the "Apply Now" button to submit your details to Mercier Consultancy Group and begin your transition to this exciting new international position. We look forward to reviewing your application!