German Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group serves as a leading link between ambitious professionals and prominent global enterprises. As specialists in European recruitment and business process outsourcing, we are dedicated to helping talent secure high-impact roles while fostering rewarding international career paths for those looking to relocate.

Job Overview

We are thrilled to present a unique opportunity for Germany-based German speakers to work remotely from Greece as Customer Experts for Imperial Brands. This role allows you to join a top-tier international firm in the consumer electronics sector. You will provide premium service support while benefiting from the vibrant, sun-drenched lifestyle that makes Greece a premier destination for your career move.

Key Responsibilities

• Deliver technical support and troubleshooting advice for high-end electronic consumer goods.
• Resolve client inquiries through chat, email, and voice calls with absolute fluency in German.
• Keep up-to-date with current product developments to offer accurate guidance to end-users.
• Foster positive brand perceptions and nurture customer loyalty during every interaction.
• Diagnose and solve software or hardware malfunctions, ensuring optimal user satisfaction.
• Log interaction data meticulously in our CRM to assist in ongoing service development.
• Work in coordination with internal departments to address complex technical challenges for our clients.

Requirements

• Native or near-native proficiency in German is a strict requirement.
• You must hold a valid EU passport to relocate and work within Greece.
• A genuine interest in consumer technology and modern devices is essential.
• Strong analytical capabilities and a commitment to high-level customer care.
• The ability to maintain a professional standard in a fast-paced, results-oriented setting.
• Previous background in the consumer electronics support sector is highly valued.

What We Offer

• Attractive and competitive monthly compensation package.
• Comprehensive, fully paid induction training to master our product portfolio.
• Complete medical insurance coverage.
• Full relocation assistance, including flight costs, airport transfer, and initial hotel accommodation.
• Monthly performance-based bonuses to reward your hard work.
• Financial security with 14 salaries provided per year (including two extra annual payments).
• Extensive potential for career progression within a global corporate environment.

Life in Greece

Choosing to relocate to Greece is a life-changing decision that combines career development with an incredible quality of life. From the iconic Mediterranean climate and stunning coastline to the rich cultural heritage and social dynamism, living in Greece offers an experience unlike any other. It is the perfect backdrop for professionals looking for a new adventure abroad.

Our dedicated relocation support ensures your move to Greece is entirely seamless, allowing you to settle in and enjoy your new home quickly. Between local excursions, world-renowned gastronomy, and a relaxing pace of life, moving to Greece provides the perfect balance between your professional responsibilities at a major electronics brand and a fulfilling, vibrant personal life.

How to Apply

If you are prepared to elevate your career and embark on an adventure in Greece with this German Speaking Customer Experts for Imperial Brands position, we invite you to send us your details. Please click the Apply Now button to begin your application with the Mercier Consultancy Group. We look forward to reviewing your qualifications and potentially welcoming you to the team!