German Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between high-caliber talent and global corporate powerhouses. As a leading recruitment partner across Europe, we focus on securing career-advancing roles for multilingual professionals, with a particular emphasis on placing German speakers in high-impact positions within the technology and customer service sectors.

Job Overview

We are thrilled to present a unique opportunity for Switzerland-based German speakers to relocate and start a new chapter as German Speaking Customer Experts for a Tech Leader in Greece. This pivotal role places you at the heart of a major telecommunications firm, where you will provide expert support to German-speaking users, ensuring they stay connected through state-of-the-art digital solutions.

Key Responsibilities

• Deliver exceptional assistance for telecommunications products, solving technical issues with precision and care.
• Guide users through setup processes for data plans, subscriptions, and connectivity-related troubleshooting.
• Foster high levels of client contentment by maintaining a helpful, professional, and friendly demeanor during every interaction.
• Stay ahead of the curve regarding hardware upgrades and network software shifts to offer knowledgeable service.
• Ensure all case notes are accurately recorded in the CRM, contributing to overall service excellence.
• Work in tandem with specialist departments to navigate complex technical or billing challenges.
• Actively identify opportunities to provide value by suggesting relevant service upgrades to our customers.

Requirements

• Native or near-native proficiency in German is a strict requirement.
• You must hold a valid EU passport to be eligible for these roles in Greece.
• A genuine passion for mobile innovation and the telecommunications field.
• Superior communication capabilities, both spoken and written, with a focus on client satisfaction.
• Proficiency in multitasking across various digital tools while maintaining high performance metrics.

What We Offer

• Highly competitive compensation packages
• Extensive, fully funded telecommunications training programs
• Comprehensive health insurance plan
• Full relocation support (inclusive of flights, airport transfers, and hotel accommodation)
• Attractive monthly bonus structure based on performance
• Many additional professional and lifestyle perks

Life in Greece

Choosing to move to Greece for your next professional adventure offers far more than just a job; it is a gateway to a balanced, sunny Mediterranean lifestyle. You will find yourself living in a destination famous for its historical significance, stunning landscapes, and warm, inviting atmosphere, providing a refreshing change of pace and an excellent standard of living.

Beyond the career growth waiting for you as a German Speaking Customer Expert for a Tech Leader in Greece, you will have the chance to explore a vibrant culture, indulge in world-class dining, and integrate into a welcoming expat community. Our dedicated support team handles the logistics of your move to Greece, ensuring your transition is seamless so you can thrive in your new surroundings.

How to Apply

If you are eager to advance your professional journey and join a world-leading tech firm, please click the Apply Now button to begin your application. Mercier Consultancy Group is ready to support your move and assist you in reaching your career goals in this exciting market.