German Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading multinational corporations. We pride ourselves on facilitating career-defining opportunities and providing comprehensive support for candidates seeking high-impact roles through our specialized German-speaking jobs portfolio.

Job Overview

We are currently seeking ambitious professionals for the German Speaking Customer Experts for a Tech Leader position in Greece. In this dynamic role, you will act as a bridge between a global telecommunications giant and its German-speaking clientele, ensuring seamless connectivity and high-level service in an evolving digital landscape.

Key Responsibilities

• Provide world-class support for telecommunications services, resolving customer inquiries with technical precision.
• Assist clients with troubleshooting connectivity issues, data plans, and digital subscription services.
• Maintain high levels of customer satisfaction by delivering efficient, professional, and empathetic communication.
• Stay updated on the latest telecommunications hardware and software innovations to provide accurate technical advice.
• Document customer interactions within the CRM system to ensure continuous service improvement.
• Collaborate with cross-functional teams to resolve complex account or network-related escalations.
• Drive positive outcomes by promoting relevant telecommunications upgrades and value-added services.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (required for all candidates for our jobs in Greece).
• Strong interest in the telecommunications industry and emerging mobile technologies.
• Exceptional verbal and written communication skills with a client-centric approach.
• Ability to navigate multiple software platforms while maintaining a high volume of quality interactions.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on Telecommunications systems
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle by securing one of our premium jobs in Greece, where history meets modern convenience. Living in Greece offers a unique combination of mild, sunny weather, world-renowned beaches, and a vibrant social scene, making it the perfect destination to advance your career while enjoying an exceptional quality of life.

Beyond the professional advancement of the German Speaking Customer Experts for a Tech Leader position in Greece, you will enjoy a rich culinary culture and a welcoming community. Our comprehensive relocation support ensures that your transition to life in Greece is smooth, allowing you to focus on your new adventure in one of Europe’s most beautiful countries.

How to Apply

If you are ready to elevate your career and embark on an exciting journey with a global tech leader, we invite you to click Apply Now to submit your application. Join our team today and let Mercier Consultancy Group help you unlock your full potential in this thriving industry.