German Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

As a leading European agency specializing in BPO recruitment, Mercier Consultancy Group excels at matching talented individuals with top-tier international corporations. We are committed to fostering career growth by providing end-to-end guidance for candidates pursuing specialized German-speaking roles across our network of high-profile global partners.

Job Overview

This is a unique opportunity for Austria-based German speakers to work abroad in Greece and advance their careers within the telecommunications sector. We are currently scouting for motivated candidates to join our client as German Speaking Customer Experts. In this role, you will be the primary point of contact for a renowned tech giant, providing stellar service to their German-speaking user base and ensuring their experience remains top-notch.

Key Responsibilities

• Deliver expert technical support to telecommunications users, addressing their questions with professional proficiency.
• Troubleshoot a range of digital services, from mobile data plans and billing to network connectivity concerns.
• Ensure high customer satisfaction ratings through clear, efficient, and compassionate problem-solving.
• Stay current on evolving mobile innovations and technical developments to offer accurate product advice.
• Accurately log all client communications within our CRM architecture to facilitate ongoing service optimization.
• Work in tandem with diverse departments to handle and resolve intricate network or account-level issues.
• Boost service value by identifying opportunities to suggest relevant product upgrades to existing customers.

Requirements

• Native or near-native proficiency in German is essential.
• Must hold a valid EU passport, as this is a requirement for employment in Greece.
• A genuine passion for staying informed about mobile technology and the telecom landscape.
• Excellent interpersonal skills, coupled with a focus on delivering high-quality customer care.
• Proven capacity to manage multiple digital interfaces while maintaining high performance metrics.

What We Offer

• Competitive salary package.
• Comprehensive training program covering all necessary telecommunications infrastructure.
• Full health insurance coverage.
• Complete relocation support (covering flights, airport transfers, and initial hotel accommodation).
• Performance-based monthly bonuses.
• A rewarding international career experience.

Life in Greece

Relocating to Greece allows you to experience a wonderful balance between professional growth and an enviable lifestyle. You will have the chance to live in a sun-drenched environment, surrounded by rich history, famous coastlines, and a lively culture that is perfect for those seeking a fresh start in a stunning Mediterranean setting.

Beyond the professional benefits of working in Greece, you will be immersed in a friendly, Mediterranean environment known for its incredible cuisine and hospitality. Our dedicated team handles every detail of your move, ensuring your relocation to Greece is seamless and your focus remains on your bright new chapter with us.

How to Apply

If you are eager to transition into a global tech role and gain international experience, click the link to submit your application. Join Mercier Consultancy Group today and take the next step in your career journey.