German Speaking Customer Expert for Premium Coffee Machines

About Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of European recruitment and business process outsourcing. We pride ourselves on our ability to bridge the gap between world-class international brands and ambitious professionals, ensuring that every candidate receives the expert guidance needed to flourish in a rewarding role located abroad.

Job Overview

Are you a dedicated enthusiast of high-end home technology? This is a unique opportunity for Bulgaria-based German speakers to relocate and work in Greece as a Customer Expert for Premium Coffee Machines. You will represent a market-leading luxury electronics brand, providing top-tier service to a refined customer base. If you possess a sharp technical mind and a passion for excellence, this role offers the perfect platform to elevate your professional trajectory in a stunning Mediterranean environment.

Key Responsibilities

• Deliver exceptional assistance to users via multi-channel support, including phone, email, and live messaging.
• Diagnose and resolve technical queries regarding luxury coffee appliances to ensure flawless operation.
• Guide users through product features, optimal brewing techniques, and routine maintenance protocols.
• Log all user interactions accurately and efficiently using our comprehensive CRM software.
• Work in coordination with global departments to refine support strategies for the German-speaking market.
• Act as a brand ambassador, upholding the high standards of quality associated with premium consumer electronics.
• Meet and exceed performance goals centered around resolution speed and overall client satisfaction.

Requirements

• Native or near-native proficiency in German is a strict requirement.
• Strong command of English to facilitate team collaboration and training modules.
• Possession of a valid EU passport is mandatory for this relocation-based position.
• A keen interest in the latest consumer electronics and sophisticated home goods.
• Exceptional interpersonal and problem-solving abilities.
• The adaptability to thrive within a fast-moving, culturally diverse professional landscape.

What We Offer

• Competitive monthly compensation package complemented by 2 additional yearly salaries (13th and 14th months).
• Performance-based bonuses awarded for consistent service excellence.
• All-inclusive relocation support, covering your flight, airport transfer, and temporary hotel accommodation.
• Deep-dive product training sessions, provided at no cost, to prepare you for success.
• Full private medical insurance coverage.
• Flexibility to work remotely while based in Greece.
• Excellent prospects for long-term career advancement and internal promotion within our consultancy group.

Life in Greece

Starting your new life in Greece means trading the routine for a landscape of legendary history and endless sunshine. This Mediterranean setting offers a lifestyle that beautifully blends professional success with the laid-back pace of island life, iconic coastal vistas, and a welcoming, outdoorsy culture.

Moving to Greece is made simple and stress-free with our comprehensive relocation assistance. From the moment you arrive, you will be able to immerse yourself in the rich local gastronomy and experience the genuine warmth of Greek hospitality. Choosing this German Speaking Customer Expert for Premium Coffee Machines role means choosing a lifestyle upgrade in one of the most idyllic corners of Europe.

How to Apply

If you are eager to accelerate your professional growth and initiate a rewarding life in the sun, click the 'Apply Now' button to share your details. The recruitment experts at Mercier Consultancy Group are ready to review your application and guide you through the process of starting your new career journey abroad.