German Speaking Customer Expert for Premium Coffee Machines

About Mercier Consultancy Group

As a distinguished global recruitment agency, Mercier Consultancy Group stands at the forefront of talent acquisition and specialized BPO solutions throughout Europe. We pride ourselves on bridging the gap between talented individuals and world-renowned brands, providing extensive guidance for those embarking on a professional adventure abroad.

Job Overview

Are you a coffee enthusiast with a flair for high-end technology? This is a unique opportunity for Austria-based German speakers to relocate and work remotely from Greece, acting as the primary point of contact for a luxury consumer electronics brand. You will thrive in this dynamic role by delivering top-tier technical support and service, ensuring that every interaction reflects the premium quality of the products you represent.

Key Responsibilities

• Deliver exceptional support for premium coffee technology via voice, email, and live messaging.
• Diagnose and resolve technical inquiries regarding high-end domestic appliances to guarantee peak machine functionality.
• Guide customers through product features and maintenance techniques to improve their overall brewing experience.
• Document all client engagements with precision inside our sophisticated CRM platform.
• Engage with global teams to streamline support procedures specifically for the German-speaking market.
• Act as a brand ambassador, maintaining the high standards expected by our premium clientele.
• Meet and exceed targets regarding ticket resolution times and customer satisfaction metrics.

Requirements

• Fluency in German (native or equivalent) is essential.
• Strong command of English for team collaboration and professional training.
• Candidates must hold a valid EU passport to qualify for this relocation.
• A genuine passion for consumer electronics and modern home technology.
• Excellent interpersonal skills characterized by patience, empathy, and a logical approach to problem-solving.
• Ability to adapt quickly within a diverse, fast-moving international business environment.

What We Offer

• Competitive salary plus two additional yearly salaries (13th and 14th month bonus).
• Performance-driven financial bonuses linked to your service achievements.
• Complete relocation support (flight, transfer, and hotel accommodation on arrival).
• Professional, fully compensated induction and continuous product training.
• Comprehensive private healthcare coverage.
• Remote work flexibility based within Greece.
• Significant room for career advancement and professional growth within our organization.

Life in Greece

Starting your career in Greece is a chance to balance professional development with the splendor of the Mediterranean. Life in Greece is defined by its rich historical landscape, sunny climate, and a social culture that prioritizes time outdoors, beautiful islands, and a relaxed pace of life.

Moving to Greece is a hassle-free experience thanks to our dedicated support team, ensuring you can quickly adapt to the welcoming local community and incredible culinary scene. Accepting this position means committing to a rewarding professional life while enjoying one of the most picturesque countries in Europe.

How to Apply

If you are eager to elevate your professional path while relocating to a sun-filled destination, select 'Apply Now' to provide your details. The recruitment experts at Mercier Consultancy Group are ready to assist you in launching this exciting new chapter of your career.