German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group serves as a global authority in talent acquisition, specializing in bridging the gap between high-caliber professionals and industry-leading organizations. As a prominent name in European BPO and corporate human capital management, we are committed to unlocking transformative professional journeys for those ready to excel on an international stage.

Job Overview

We are currently looking for a motivated German Speaking Customer Expert for Booking.com to join our team in Greece. This is a unique opportunity for Germany-based German speakers to transition into an exciting role abroad, where you will manage travel inquiries and deliver high-quality support while experiencing the vibrant Mediterranean way of life.

Key Responsibilities

• Serve as the primary support interface for German-speaking clients using the Booking.com ecosystem.
• Assist travelers with reservations, cancellations, and complex itinerary adjustments.
• Deliver tailored solutions to both guests and property hosts to ensure a flawless travel experience.
• Handle technical or policy-related queries with efficiency, accuracy, and professional poise.
• Foster brand loyalty by offering empathetic and effective assistance to every customer.
• Document interactions precisely to aid in the continuous improvement of travel support quality.
• Engage with a multicultural team to exchange insights and optimize support workflows.

Requirements

• Proficiency in German (native or equivalent level) is a strict requirement.
• Applicants must hold a valid EU passport or have full authorization to work within the European Union.
• Strong command of the English language to integrate successfully into our diverse workplace.
• A genuine enthusiasm for the tourism sector combined with a customer-focused attitude.
• Prior experience within tourism, hospitality, or client-facing roles will be considered a significant asset.
• A spirit of adventure and a strong desire to relocate to Greece for this professional opportunity.

What We Offer

• Attractive and competitive salary packages.
• The benefit of 14 salary payments per year (including two bonus salaries).
• Professional training provided to ensure you are fully prepared for your new travel career.
• Full-scale health insurance coverage.
• Relocation support, including flight arrangements, transit help, and hotel stay upon arrival in Greece.
• Performance-based monthly bonuses for meeting service excellence targets.
• A diverse, inclusive environment with clear pathways for internal career progression.
• Numerous additional perks designed to enrich your living experience in Greece.

Life in Greece

Choosing one of these German-speaking roles means inviting the Mediterranean sun and rich history of Greece into your daily life. It is the perfect blend of modern career advancement and a relaxed lifestyle, filled with ancient landmarks and beautiful coastal scenery that make it a premier choice for professionals globally.

We manage the logistics of your move so you can focus on the excitement of your relocation to Greece. Securing a German Speaking Customer Expert for Booking.com position in Greece allows you to delve into the local culinary landscape and legendary hospitality, ensuring that your time working in this historic country is truly rewarding.

How to Apply

If you are eager to take the next step in your professional journey and join our team in this stunning Mediterranean setting, please submit your application today. Your new life and career in Greece are waiting for you at Mercier Consultancy Group.