German Speaking Customer Expert for Booking.com

About Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between top-tier global talent and industry-leading corporations. As an authority in the European business process outsourcing and talent acquisition sectors, we are dedicated to curating life-changing professional paths for those eager to excel on the international stage.

Job Overview

We are currently looking for a motivated German Speaking Customer Expert for Booking.com based in Greece. This represents a unique opportunity for Austria-based German speakers to transition their careers to the Mediterranean while working for a household name in the travel industry. You will serve as a key advocate for travelers, enjoying a high quality of life while working in one of Europe’s most desirable locations.

Key Responsibilities

• Serve as the primary point of communication for German-speaking guests using the Booking.com interface.
• Manage travel arrangements, including processing reservation updates and handling cancellation requests according to industry best practices.
• Deliver customized assistance to both holidaymakers and hospitality partners, ensuring every trip goes smoothly.
• Apply professional judgment to solve complex payment issues, booking errors, and policy-related inquiries.
• Enhance the brand’s image by consistently providing helpful, empathetic, and expert solutions.
• Document interactions precisely and provide meaningful feedback to help optimize travel support services.
• Participate in a collaborative, multicultural office environment by sharing insights and successful strategies with your peers.

Requirements

• Native or highly fluent proficiency in German (both written and verbal) is essential.
• Possession of a valid EU passport or a legal permit to reside and work within the European Union.
• Strong command of the English language to communicate effectively in a diverse, international workplace.
• Genuine enthusiasm for the tourism sector and a dedication to superior customer service.
• Prior background in tourism, hospitality, or contact center operations is considered an asset.
• A proactive spirit and readiness to relocate to Greece for this exciting professional journey.

What We Offer

• Highly competitive compensation package.
• Guaranteed 13th and 14th-month salary payments annually.
• Full, paid training designed to prepare you for success in the travel support industry.
• Full medical insurance coverage.
• Extensive relocation assistance, including coverage for your flight, airport transfer, and temporary hotel stay.
• Performance-based monthly bonuses, rewarding your dedication as a German Speaking Customer Expert.
• An energetic, multicultural environment with extensive potential for professional growth.
• Additional perks and benefits tailored to support your relocation and life in Greece.

Life in Greece

Choosing a role in Greece is more than just a career move; it is an invitation to explore a land of sunshine, ancient heritage, and a world-renowned social lifestyle. Greece offers an ideal work-life balance, allowing you to enjoy vibrant coastal living alongside your professional progression, making it a premier choice for expatriates from across the globe.

Our team handles all the logistical complexities of your move so you can focus on your new beginning. By joining our team as a German Speaking Customer Expert for Booking.com in Greece, you will have the opportunity to embrace the authentic Mediterranean diet, explore historical wonders, and enjoy the famous hospitality that makes moving to Greece an unforgettable experience.

How to Apply

If you are eager to advance your career while living in a stunning, sun-drenched Mediterranean hub, we invite you to Apply Now. Let Mercier Consultancy Group assist you in taking this next major step in your career journey.