German Speaking Customer Care Experts

About Mercier Consultancy Group

As a leading international BPO and talent acquisition firm, Mercier Consultancy Group excels at bridging the gap between world-class organizations and top-tier professionals. We provide tailor-made staffing strategies across the European continent, ensuring every candidate experiences a smooth and successful transition into their new professional chapter.

Job Overview

We are currently looking for enthusiastic, client-focused German Speaking Customer Care Experts to join our growing support division. This position offers a unique opportunity for Austria-based German speakers to relocate and start a rewarding career journey in Greece. If you possess strong linguistic abilities and a drive for delivering top-tier service, this role provides the perfect balance of professional development and a high quality of life based in Greece.

Key Responsibilities

• Deliver high-quality assistance to customers in German through multiple channels including voice, email, and live messaging.
• Resolve client queries and technical obstacles with precision, empathy, and professional maturity.
• Utilize internal escalation protocols to ensure complex issues reach the correct technical teams.
• Maintain organized and detailed logs of all client interactions within our internal database.
• Collaborate with your colleagues to meet established performance targets and KPIs within the support sector.
• Follow all operational guidelines to uphold consistent and superior service standards.
• Identify and suggest workflow optimizations to elevate overall client satisfaction.
• Serve as a dedicated brand advocate, ensuring each customer touchpoint reflects the high quality of our services.

Requirements

• Native or near-native fluency in German (both verbal and written communication).
• Must hold a valid EU passport for employment eligibility.
• Strong interpersonal skills and an ability to communicate effectively with diverse groups.
• Natural aptitude for critical thinking and customer-centric problem solving.
• Comfortable with remote-based working setups.
• Prior professional experience in a customer service environment is highly desirable.

What We Offer

• Attractive monthly remuneration package.
• Comprehensive, fully paid induction and skill-building training.
• Private health coverage benefits.
• Inclusive relocation assistance, covering flight costs, transfer services, and initial hotel accommodation.
• Financial security with 14 salaries provided annually.
• Additional monthly performance-based incentives.
• Flexibility to work remotely from your new base in Greece.
• A welcoming, international, and diverse team environment.
• Numerous other professional and lifestyle perks.

Life in Greece

Prepare for a life-changing move to Greece, where you will experience abundant sunshine, fascinating cultural history, and world-renowned hospitality. Living in this Mediterranean paradise offers a perfect blend of bustling urban life and tranquil beauty, providing an ideal setting for your professional evolution. This role is a prime opportunity for those eager to pursue an international career path in Greece.

Our full relocation support ensures your move to Greece is stress-free, letting you focus on settling into a country celebrated for its Mediterranean diet, ancient landmarks, and modern, lively atmosphere. Enjoy a balanced lifestyle while advancing your professional profile in the Customer Support Services sector. Experience the incredible lifestyle rewards that await you when you choose to relocate to Greece.

How to Apply

If you are an ambitious German speaker who wants to grow within a customer-centric industry and you are excited about the prospect of relocating to Greece, we want to hear from you. Simply click the "Apply Now" button to register your interest for this German Speaking Customer Care Experts position. Mercier Consultancy Group is eager to review your application and help start your new chapter!