Dutch Speaking Customer Service Representative for Luxury Jewelry Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering exclusive career opportunities for professionals seeking to advance their careers while experiencing the best international destinations, such as the numerous attractive jobs in Greece.

Job Overview

We are currently seeking a sophisticated professional for the Nederlands Sprekende Klantenservicemedewerker Sieradenmerk position in Greece. In this elite role within the luxury goods sector, you will provide white-glove support to our client's most discerning clientele, ensuring that every interaction reflects the elegance and prestige of a world-renowned jewelry brand.

Key Responsibilities

• Provide exquisite, personalized customer support to clients of a high-end luxury jewelry brand via telephone, email, and live chat.
• Manage inquiries regarding bespoke jewelry collections, order status, and exclusive boutique services with absolute professionalism.
• Maintain the brand's premium reputation by delivering tailored solutions that exceed the expectations of luxury consumers.
• Process orders, returns, and repairs with meticulous attention to detail and efficiency.
• Collaborate with internal departments to ensure a seamless post-purchase experience for every client.
• Maintain deep product knowledge to provide expert guidance on jewelry care and styling.
• Handle sensitive client data with the utmost discretion and confidentiality.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this position.
• Valid EU passport or a valid work permit for Greece.
• Previous experience in luxury retail, high-end hospitality, or premium customer service is highly preferred.
• Impeccable communication skills with a refined, professional, and empathetic tone.
• A passion for luxury goods and an interest in the fine jewelry industry.
• Tech-savvy with the ability to navigate multiple digital platforms while maintaining quality service.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus for exceptional service delivery.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Fully Paid Training on luxury brand standards and internal systems.
• Comprehensive Health Insurance coverage.
• Career development opportunities within a leading European BPO firm.
• And Much More...

Life in Greece

Embracing one of our Dutch-speaking jobs means more than just a career upgrade; it means moving to the heart of the Mediterranean. Greece offers an unparalleled lifestyle, characterized by year-round sunshine, historic landscapes, and a vibrant social culture that makes living in Greece a truly enriching experience for international professionals.

Beyond the breathtaking scenery, your relocation to Greece provides you with a higher quality of life, access to world-famous Mediterranean cuisine, and a welcoming expat community. Our relocation support ensures that your transition to life in Greece is smooth and stress-free, allowing you to focus on your personal and professional growth.

How to Apply

Are you ready to join the elite team at Mercier Consultancy Group? If you possess the required linguistic skills and a dedication to the luxury sector, we invite you to apply now and take the next step in your career. We look forward to receiving your application and assisting you on your journey to success.

Best regards,
The Recruitment Team at Mercier Consultancy Group