Slovenian Speaking Customer Experts for tobacco products

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our boutique approach, ensuring every candidate finds a role that elevates their professional journey while enjoying our comprehensive support services.

Job Overview

We are currently sourcing candidates for a Slovenian Speaking Customer Experts for tobacco products position in Greece. This role offers an exceptional opportunity to thrive in the dynamic Retail (Online & Offline) industry, providing premium service and expert product guidance to a sophisticated global clientele.

Key Responsibilities

• Act as a brand ambassador for high-end tobacco products, ensuring customer satisfaction in both online and offline retail channels.
• Provide expert, consultative advice to clients regarding product specifications and availability, reinforcing the premium nature of the retail brand.
• Manage and resolve customer inquiries via phone, email, and live chat, maintaining the highest standard of service.
• Process orders and handle administrative retail tasks with precision to ensure a seamless omnichannel experience.
• Collaborate with cross-functional teams to improve retail operational workflows and enhance customer retention.
• Stay updated on the latest retail trends and industry-specific regulations to provide accurate and compliant product information.
• Maintain detailed records of customer interactions to contribute to the continuous improvement of the retail service cycle.

Requirements

• Native or fluent Slovenian (spoken and written) skills are mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to our exciting jobs in Greece.
• Previous experience in retail, customer service, or high-end sales environments is highly valued.
• Exceptional verbal and written communication skills with a professional, customer-centric attitude.
• Ability to adapt to new retail software and digital communication tools with ease.
• Passion for excellence and a commitment to providing a premium service experience within the tobacco retail sector.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training programs to ensure your success in the retail industry.
• Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth start to your new life.
• Monthly Performance Bonus linked to individual and team KPIs.
• And Much More, including ongoing professional development and career progression opportunities.

Life in Greece

Embrace the Mediterranean lifestyle by choosing from our selection of Slovenian-speaking jobs in Greece. Beyond your career, Greece offers an unparalleled quality of life, characterized by endless sunshine, breathtaking landscapes, and a vibrant social culture that makes it one of the most desirable destinations for expatriates globally.

Living in Greece means you will enjoy world-renowned cuisine, rich historical sites, and the warm hospitality of the locals. Our relocation package for this Slovenian Speaking Customer Experts for tobacco products position in Greece ensures that you can settle into your new home with ease, allowing you to fully immerse yourself in everything that Greece has to offer while advancing your career with Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career and join our international community, we encourage you to click the 'Apply Now' button to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group team!