Icelandic Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring excellence in the Customer Support Services industry.

Job Overview

We are currently seeking a talented professional to fill an Icelandic Speaking Customer Service Agent position in Greece. This is a unique opportunity to advance your career within the Customer Support Services industry while enjoying a world-class lifestyle in a vibrant Mediterranean setting.

Key Responsibilities

• Deliver exceptional support via phone, email, and chat, ensuring high satisfaction for our Icelandic-speaking clientele.
• Represent industry-leading brands by maintaining professional communication standards in all interactions.
• Resolve complex customer inquiries efficiently, contributing to the high performance standards of the Customer Support Services industry.
• Maintain detailed customer records and documentation in our internal CRM systems.
• Collaborate with cross-functional teams to identify service improvements and process optimizations.
• Stay updated on product knowledge to provide accurate and reliable assistance to users.
• Act as an ambassador for our clients, ensuring brand voice is reflected in every Icelandic-speaking interaction.

Requirements

• Native or fluent Icelandic (spoken and written).
• Strong command of English to facilitate team communication within our global office.
• Valid EU passport (mandatory for this role).
• Passion for excellence within the Customer Support Services industry.
• Previous experience in customer-facing roles is considered a strong advantage for this Icelandic Speaking Customer Service Agent position in Greece.
• Excellent problem-solving skills and the ability to thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary payments per year.
• Fully Paid Relocation Package including flight tickets, transfer services, and initial hotel accommodation.
• Monthly Performance Bonus linked to service KPIs.
• Comprehensive health insurance and additional social benefits.
• Fully Paid Training programs to ensure your success in the role.
• Career development opportunities in one of the most sought-after Icelandic-speaking jobs.
• And Much More...

Life in Greece

Choosing one of our Jobs in Greece means choosing an unparalleled quality of life. You will enjoy the world-renowned Greek sunshine, beautiful coastal landscapes, and a rich historical culture that makes Greece a top destination for international professionals. Whether you are seeking a vibrant urban life or a relaxed Mediterranean pace, Greece offers a welcoming atmosphere for everyone.

The relocation process is designed to be seamless, allowing you to focus on your new career in Greece without stress. With a lower cost of living compared to Northern Europe and access to world-class local cuisine, moving to Greece is a life-changing experience. Join our community of expatriates and start your new journey in the sun today.

How to Apply

If you are ready to elevate your career and embark on an exciting journey in the Mediterranean, we want to hear from you. Click "Apply Now" to submit your application and join the Mercier Consultancy Group team. We look forward to reviewing your profile for this exceptional Icelandic Speaking Customer Service Agent position in Greece.

Best regards,
The Recruitment Team at Mercier Consultancy Group