Swedish Speaking Customer Service Agent For Online Webshop

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across Europe. We specialize in elevating careers through bespoke placement services, ensuring our candidates find the perfect alignment between their professional goals and their lifestyle aspirations.

Job Overview

We are currently looking for a motivated professional to join our team as a Swedish Speaking Customer Service Agent For Online Webshop position in Greece. This is an exceptional opportunity to represent a prestigious global brand in the retail sector while enjoying the Mediterranean lifestyle in one of the most sought-after Swedish-speaking jobs in Europe.

Key Responsibilities

• Provide high-quality support to customers of a premium online webshop via phone, email, and chat.
• Assist with order tracking, returns, and inventory inquiries to ensure an seamless retail experience.
• Handle inquiries regarding product specifications, sizing, and availability for both online and offline retail channels.
• Maintain a deep knowledge of the brand’s retail catalog to provide personalized shopping advice.
• Resolve complex consumer complaints with a focus on retention and customer satisfaction.
• Collaborate with logistics and sales departments to optimize the end-to-end purchasing journey.
• Maintain accurate customer records in the CRM database while adhering to quality assurance retail standards.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory.
• Proven professional experience in retail, customer service, or e-commerce environments.
• Valid EU passport or work permit to facilitate your transition to one of our top-tier jobs in Greece.
• Excellent communication skills with a customer-centric and empathetic mindset.
• Ability to navigate digital platforms and retail software with ease.
• Strong problem-solving skills and a passion for delivering premium brand experiences.

What We Offer

• Competitive Monthly Salary package plus 13th and 14th-month bonus salaries.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus tailored to your retail support KPIs.
• Comprehensive, fully paid training program to ensure your success in the Swedish Speaking Customer Service Agent For Online Webshop position in Greece.
• Full private health insurance coverage.
• Support for local administrative procedures and integration into the Greek work culture.
• And Much More, including career advancement opportunities within the global retail industry.

Life in Greece

Embracing one of our many jobs in Greece means more than just a career move; it is a life-changing experience. Greece offers a spectacular climate with over 300 days of sunshine, allowing you to enjoy world-famous beaches, historic landmarks, and a vibrant social scene after your working hours. Our Swedish-speaking jobs in Greece provide the perfect balance between professional development and a relaxed, Mediterranean pace of life.

Relocating to Greece allows you to immerse yourself in a culture renowned for its hospitality, exceptional cuisine, and high quality of life. Whether you are exploring the bustling streets of Athens or the serene islands, living in Greece offers an unparalleled lifestyle. We handle every step of your move to ensure that starting your new role in Greece is smooth, exciting, and rewarding.

How to Apply

If you are ready to elevate your career and embark on an adventure in the sun, we invite you to click the 'Apply Now' button below. Join the Mercier Consultancy Group network and take the next step toward your future today. We look forward to reviewing your application.