Dutch Speaking Customer Service Agent For Online Webshop

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing multilingual professionals for industry-leading roles, ensuring that both our partners and candidates thrive within the evolving Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Service Agent For Online Webshop position in Greece. This is an exceptional opportunity to advance your career within the Customer Support Services industry while enjoying the vibrant lifestyle that only jobs in Greece can provide.

Key Responsibilities

• Provide high-quality support to customers of a leading online webshop via phone, email, and chat.
• Ensure timely resolution of customer inquiries regarding orders, returns, and account management.
• Maintain a professional and empathetic tone to ensure customer satisfaction and brand loyalty.
• Document all interactions accurately within the CRM system to track support performance metrics.
• Collaborate with international teams to optimize communication standards in the Customer Support Services sector.
• Proactively identify areas for process improvement to enhance the end-to-end shopping experience.
• Adhere to all company data privacy and security protocols while handling sensitive information.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Strong communication and interpersonal skills suited for the Customer Support Services industry.
• Proficiency in digital tools and general computer literacy.
• A customer-centric mindset with a passion for problem-solving.
• Availability to work in a rotating shift pattern, typical of high-demand Dutch-speaking jobs.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses per year.
• Monthly Performance Bonus tailored to your success in the Customer Support Services field.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
• Comprehensive professional training program to set you up for success in Greece.
• Full Health Insurance coverage and social security benefits.
• Career development opportunities within a leading global firm.

Life in Greece

Choosing to pursue one of our Dutch-speaking jobs means embracing a life of sun, history, and unparalleled Mediterranean beauty. Greece offers a unique blend of vibrant city life and relaxing coastal escapes, making it one of the most sought-after destinations for professionals relocating from abroad. Living in Greece allows you to experience a rich cultural tapestry, famous hospitality, and a welcoming international community that makes settling in a truly seamless experience.

Beyond the professional growth, the quality of life in Greece is exceptional, featuring world-renowned gastronomy and a perfect climate for outdoor activities year-round. We provide full relocation support to ensure your move to Greece is stress-free, allowing you to focus on your new role as a Dutch Speaking Customer Service Agent For Online Webshop. Join the many professionals who have already made Greece their new home while advancing their career in the Customer Support Services industry.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in one of Europe’s most beautiful countries, please submit your updated CV today. Click Apply Now to start your journey with Mercier Consultancy Group, and our recruitment team will contact you shortly regarding your application for this Dutch Speaking Customer Service Agent For Online Webshop position in Greece.