Portuguese Speaking Customer Experts for Leading Electronics Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We pride ourselves on delivering bespoke career solutions that foster professional growth while facilitating exciting international relocations for our candidates.

Job Overview

We are currently searching for talented individuals to join our team as Portuguese Speaking Customer Experts for Leading Electronics Brand position in Greece. This role offers a unique opportunity to represent a global telecommunications and electronics leader, providing high-level support in a fast-paced environment while enjoying the vibrant lifestyle of southern Europe among the best jobs in Greece.

Key Responsibilities

• Provide expert technical support and guidance to customers regarding advanced telecommunications and consumer electronics products.
• Resolve complex hardware and software inquiries through phone, email, and live chat channels with precision and empathy.
• Manage customer service interactions in accordance with the quality standards of our leading electronics brand partner.
• Maintain comprehensive knowledge of the latest telecommunications market trends and product specifications to provide accurate technical solutions.
• Effectively document customer interactions and troubleshoot service-related issues within the internal CRM system.
• Collaborate with cross-functional teams to escalate persistent technical challenges and ensure rapid, high-quality resolutions.
• Contribute to a positive brand image by delivering a seamless, premium support experience for every user.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Proficiency in English to ensure clear communication within our international work environment.
• Valid EU passport or work permit for Greece.
• Previous experience in technical support, customer care, or the telecommunications sector is highly advantageous.
• A passion for technology and a desire to build a career within the competitive landscape of Portuguese-speaking jobs.
• Strong problem-solving skills and a customer-centric mindset.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary payments included per year.
• Fully Paid Relocation Package including flight, airport transfer, and initial hotel accommodation.
• Attractive Monthly Performance Bonus schemes.
• Fully Paid Training programs to ensure you are an expert in your field.
• Comprehensive health insurance and additional social benefits.
• A dynamic, international work environment representing global industry leaders.
• Ongoing career development and professional training opportunities.

Life in Greece

Embracing the opportunity to work in Greece means immersing yourself in a culture rich with history, stunning Mediterranean beaches, and a climate that boasts over 300 days of sunshine annually. Our Portuguese Speaking Customer Experts for Leading Electronics Brand position in Greece allows you to enjoy an unparalleled quality of life, where the blend of ancient tradition and modern vibrancy makes Greece one of the most desirable places to live and work.

From the world-renowned Mediterranean gastronomy to the legendary hospitality of the local population, Greece offers a welcoming environment for professionals from around the globe. By choosing one of our premier jobs in Greece, you gain more than just a career; you gain an adventure in a country that truly offers something for everyone, making it the perfect destination to launch your international career path.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, we invite you to click the 'Apply Now' button to submit your profile. Our team at Mercier Consultancy Group looks forward to reviewing your application and assisting you on your journey to success. Your future starts here.