Swedish Speaking Consumer protection customer experts

About Mercier Consultancy Group

Mercier Consultancy Group operates as a globally recognized specialist in talent acquisition and business process outsourcing. We bridge the gap between elite job seekers and prestigious corporate entities, with a specific focus on driving career progression for specialists within the international insurance and financial services landscape.

Job Overview

We are currently scouting talented professionals for a Swedish Speaking Consumer protection customer experts role based in Sweden. This position is ideal for candidates eager to champion consumer advocacy and deliver top-tier support within the insurance sector. By joining our team, you gain the opportunity to work in a stable, forward-thinking environment that rewards excellence and offers significant growth potential.

Key Responsibilities

• Deliver professional guidance to policyholders concerning claim processes, coverage limits, and their rights as consumers.
• Ensure that every service interaction remains strictly aligned with relevant insurance mandates and regional consumer protection frameworks.
• Evaluate intricate policy queries, offering clear, compassionate, and precise advice to Swedish-speaking clientele.
• Function as a primary liaison to manage and resolve insurance disputes, striving for equitable and satisfactory results for all parties.
• Document all case details meticulously in the CRM to monitor consumer feedback trends and track the lifecycle of claim resolutions.
• Liaise closely with internal claims and underwriting units to provide seamless service and ensure peak consumer satisfaction.
• Stay abreast of evolving industry standards to offer up-to-date and reliable information regarding insurance policies to our customers.

Requirements

• Native-level or exceptional fluency in Swedish (both written and spoken) is a non-negotiable requirement.
• Possession of a valid EU passport is strictly mandatory.
• Previous professional experience in customer advocacy or the insurance industry is considered a significant asset.
• Superior communication skills, with a proven ability to distill complex technical policy language into user-friendly explanations.
• A proactive approach to conflict resolution combined with a high degree of ethical standard in client relations.
• Candidates must be fully prepared to commit to a role based in Sweden.

What We Offer

• A highly competitive monthly salary structure.
• Two additional full salaries annually (13th and 14th month pay).
• Performance-based monthly bonuses for top-tier contributors.
• A comprehensive relocation package (covering flights, transfers, and initial housing) to support your move to Sweden.
• Extensive, fully paid induction training covering insurance protocols and local regulatory systems.
• Full access to a comprehensive private health insurance plan.
• Clear visibility into your professional future with opportunities for internal career advancement and ongoing skill development.

Life in Sweden

Embracing a career in Sweden means settling into a society that perfectly balances high-tech professional standards with an unmatched quality of life. From the crisp winter air and the cozy "fika" coffee culture to the clean, modern urban architecture, Sweden offers a welcoming environment for expatriates. The country is renowned for its excellent social safety net, high purchasing power, and a commitment to a healthy work-life balance that allows you to enjoy the great outdoors or vibrant city life.

Beyond the professional sphere, Sweden provides a stable, safe, and efficient environment where modern comforts meet beautiful nature. Whether you are enjoying traditional Swedish delicacies or exploring the local lifestyle, you will find that living here is both rewarding and refreshing. Let Mercier Consultancy Group facilitate your move so you can focus on excelling in your new role in Sweden.

How to Apply

If you are eager to advance your professional journey and become part of our elite insurance support team, we encourage you to send your application today. Please forward your updated CV, and a dedicated representative from Mercier Consultancy Group will contact you to evaluate your profile and discuss the next steps for this opportunity.