Dutch Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and leading organizations. We specialize in sourcing top-tier professionals for the most sought-after Dutch-speaking jobs across Europe, ensuring every placement fosters long-term professional growth.

Job Overview

We are currently seeking a highly motivated professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the dynamic Customer Support Services industry while enjoying a fully supported international relocation.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve customer inquiries regarding products, services, and accounts with empathy, efficiency, and professionalism.
• Document all interactions accurately within our CRM system to ensure seamless service delivery.
• Collaborate with international teams in Sofia to optimize service workflows and improve customer satisfaction metrics.
• Identify and escalate complex technical issues to the appropriate departments while maintaining clear communication with the user.
• Act as a brand ambassador, ensuring every interaction reflects the premium quality Mercier Consultancy Group represents in jobs in Bulgaria.
• Participate in ongoing training to stay updated on product knowledge and internal support protocols.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition into jobs in Bulgaria.
• Excellent communication skills and a passion for the Customer Support Services industry.
• Ability to work on-site in Sofia, Bulgaria, as part of an international team.
• Strong problem-solving mindset and adaptability in a fast-paced environment.
• Previous experience in customer service or a similar CX role is considered a distinct advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Growth opportunities within the flourishing Customer Support Services sector.
• And Much More...

Life in Bulgaria

Choosing to accept this Dutch Speaking CX Specialist position in Bulgaria means embracing a vibrant culture and a high standard of living. Bulgaria is famous for its stunning mountain ranges, golden beaches, and a capital city, Sofia, that perfectly blends historical charm with modern amenities. You will experience a warm climate and a welcoming local community that makes settling into jobs in Bulgaria a truly rewarding journey.

Beyond the professional benefits, living in Bulgaria provides an affordable, high-quality lifestyle filled with world-class dining, bustling nightlife, and endless travel opportunities. Whether you are seeking adventure or a comfortable urban life, Bulgaria offers the perfect backdrop. We handle your entire relocation, ensuring your move to Bulgaria is seamless, professional, and stress-free.

How to Apply

If you are ready to take the next step in your career with one of the most exciting Dutch-speaking jobs available today, we encourage you to click Apply Now. Our team at Mercier Consultancy Group is eager to review your application and discuss how we can support your transition to this rewarding opportunity in Bulgaria.