Portuguese Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading global brands. As a leader in European recruitment, we specialize in delivering high-impact workforce solutions, consistently setting the gold standard for candidates seeking prestigious jobs in Bulgaria.

Job Overview

We are currently looking for a motivated professional to join our team as a Portuguese Speaking iRobot Support Specialist position in Bulgaria. In this exciting role within the consumer electronics industry, you will provide premium technical guidance and support to customers, ensuring they get the most out of their innovative home robotics technology.

Key Responsibilities

• Deliver exceptional customer support for high-end consumer electronics, specifically focusing on iRobot products.
• Troubleshoot technical issues regarding software, connectivity, and hardware performance with patience and expertise.
• Guide users through the setup and optimization of their robotics devices to enhance the consumer experience.
• Maintain accurate records of customer interactions within our premium support database.
• Stay up-to-date with the latest product releases and features in the competitive consumer electronics market.
• Collaborate with internal teams to provide feedback on product performance based on customer inquiries.
• Consistently meet and exceed quality assurance targets while representing a world-class brand.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Valid EU passport (mandatory) for this international opportunity.
• A genuine passion for consumer electronics and modern technology.
• Excellent communication skills with a focus on empathy and problem-solving.
• Ability to relocate to Sofia for this on-site position in Bulgaria.
• Previous experience in a customer service or technical support role is a significant advantage for this Portuguese-speaking job.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on premium consumer electronics products.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and quality of service.
• Professional growth opportunities within a leading European consultancy firm.
• And Much More...

Life in Bulgaria

Sofia is a vibrant, modern capital city that perfectly balances rich history with a contemporary urban lifestyle, making it one of the most sought-after locations for jobs in Bulgaria. With a pleasant continental climate, affordable cost of living, and an active social scene, you will find that living in Bulgaria provides a fantastic quality of life for young professionals.

Our comprehensive relocation package ensures that your move to Bulgaria is seamless and stress-free. Whether you are exploring the delicious local cuisine, enjoying the beautiful mountain landscapes, or connecting with a diverse international community, you will quickly see why so many choose Bulgaria as their new home. Join the Mercier Consultancy Group team today and start your journey with this Portuguese Speaking iRobot Support Specialist position in Bulgaria.

How to Apply

If you are ready to advance your career in the consumer electronics sector with a globally recognized firm, we encourage you to click Apply Now and submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and discussing this exciting opportunity with you.