Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role within the most prestigious companies operating in the global market today.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria, based in the vibrant capital, Sofia. This is an exceptional opportunity to advance your career in the customer support services industry while enjoying a fully supported international relocation experience among one of the most sought-after Portuguese-speaking jobs in Europe.

Key Responsibilities

• Deliver high-quality assistance to Portuguese-speaking clients via phone, email, and live chat.
• Maintain excellence in customer support services by resolving inquiries with precision and empathy.
• Identify customer needs and provide tailored solutions to ensure long-term satisfaction.
• Document all client interactions accurately within the company’s internal database system.
• Collaborate with cross-functional teams to improve overall service quality and internal workflows.
• Consistently meet and exceed individual and team-based KPIs and performance metrics.
• Stay updated on product knowledge and policy changes to provide the most accurate information to clients.

Requirements

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English for daily communication.
• Strong communication skills and a passion for customer support services.
• Previous experience in a contact center or service-oriented environment is highly preferred.
• Excellent problem-solving capabilities and a solution-oriented mindset.
• Valid EU passport (mandatory for this relocation package).

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Attractive Monthly Performance Bonus based on your contributions.
• Professional growth opportunities within the industry.
• And Much More...

Life in Bulgaria

Choosing to accept one of our Portuguese-speaking jobs means embracing a high quality of life in a country rich with history and modern charm. Bulgaria offers a perfect balance of affordable living costs and a sophisticated urban lifestyle, making it a favorite destination for international professionals who seek rewarding careers in Bulgaria. You will enjoy a pleasant climate, stunning mountain landscapes, and a welcoming culture that makes settling in effortless.

Beyond the professional benefits, Bulgaria boasts a vibrant culinary scene and a central location in Europe, ideal for those who love to travel. Our comprehensive relocation package ensures that your move to Bulgaria is stress-free, allowing you to focus on your new Portuguese Speaking Customer Support Specialist position in Bulgaria from day one. Experience a new chapter of your life in this rising European tech hub.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving international environment, we invite you to apply now. Your path toward one of the most exciting jobs in Bulgaria starts here with Mercier Consultancy Group.

Sincerely,
The Recruitment Team
Mercier Consultancy Group