Spanish Speaking Customer Service Agent for Software Solutions

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and the world’s most innovative technology companies. As a leader in European recruitment and BPO services, we are committed to facilitating career-defining opportunities that propel professional growth and operational excellence.

Job Overview

We are currently sourcing exceptional talent for a Spanish Speaking Customer Service Agent for Software Solutions position in Greece. This pivotal role within the software development industry offers the perfect blend of technical support and customer experience, inviting you to join a thriving remote workforce while enjoying the Mediterranean lifestyle through our comprehensive support for jobs in Greece.

Key Responsibilities

• Provide high-level technical support to Spanish-speaking users of cutting-edge software applications.
• Troubleshoot software-related queries, ranging from installation issues to complex cloud-based platform configurations.
• Maintain accurate logs of technical issues and software bugs within the internal CRM and ticketing systems.
• Collaborate closely with internal software development teams to escalate high-priority technical incidents.
• Ensure an exceptional customer experience by delivering clear, professional, and efficient technical guidance in Spanish.
• Stay updated on the latest software updates and features to provide accurate, proactive product support.
• Contribute to the optimization of knowledge-base articles to assist in user self-service.

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Valid EU passport is required for this position.
• Proven interest or experience in the software development industry or technical support sector.
• Strong problem-solving skills and an analytical mindset toward software functionality.
• Exceptional communication skills, capable of explaining technical concepts to non-technical users.
• A proactive attitude towards learning new software technologies and platforms.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on proprietary software tools and platforms.
• Health Insurance coverage.
• Fully Paid Relocation Package (including flight, initial hotel stay, and transport assistance).
• Monthly Performance Bonus linked to service excellence.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Exclusive access to Spanish-speaking jobs within the prestigious software development sector.

Life in Greece

Embarking on a career in Greece offers an unparalleled quality of life, where the sun-drenched climate meets a rich, ancient culture. Choosing from our available jobs in Greece means you will enjoy a vibrant social scene, historic landmarks, and breathtaking coastal views every single day. Greece provides a unique environment where professional ambition meets a relaxed, fulfilling lifestyle.

Our full relocation support ensures your move to Greece is seamless and stress-free. Whether you are falling in love with the world-renowned local cuisine, exploring the beauty of the Greek islands, or simply enjoying the welcoming atmosphere, you will find that Greece is the ideal destination for your next career move. Join our team and experience why the Spanish Speaking Customer Service Agent for Software Solutions position in Greece is the ultimate choice for your future.

How to Apply

If you are ready to take the next step in your career and join a global leader in the software development industry, we invite you to apply now. Click the button below to submit your application and let Mercier Consultancy Group guide you toward your next success story. We look forward to hearing from you!