Spanish Speaking Technical Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class career opportunities across Europe. We specialize in sourcing multilingual professionals for premier customer support services roles, ensuring both candidates and clients thrive through our bespoke placement strategies.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking Technical Support Agent position in Greece, designed for individuals looking to advance their career within the dynamic customer support services industry. This role offers the perfect blend of technical troubleshooting and linguistic expertise, providing a unique pathway for those seeking rewarding Spanish-speaking jobs in an international environment.

Key Responsibilities

• Provide high-quality technical assistance to customers via phone, email, and chat, maintaining the gold standard of customer support services.
• Troubleshoot hardware and software inquiries efficiently to ensure complete customer satisfaction.
• Document all interactions and resolutions accurately within the CRM system to improve future support workflows.
• Collaborate with cross-functional teams to escalate complex technical issues appropriately.
• Meet and exceed performance targets and KPIs defined by the project requirements.
• Stay updated on product knowledge and internal service procedures to offer precise technical guidance.
• Foster positive, long-term relationships with clients through professional communication and empathy.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the customer support services sector and technical troubleshooting.
• Excellent communication and problem-solving skills, highly valued in competitive jobs in Greece.
• Ability to thrive in a remote work environment while remaining connected to team objectives.
• Proficiency in English is considered a significant advantage for this Spanish Speaking Technical Support Agent position in Greece.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the customer support services industry.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your transition to Greece.
• Monthly Performance Bonus for high-achieving team members.
• 2 Extra Salaries Per Year (13th and 14th salary), a standard benefit for jobs in Greece.
• And Much More, including career growth opportunities within a global company.

Life in Greece

Embracing a career in Greece means more than just a job; it is a lifestyle upgrade. With its stunning Mediterranean climate, world-famous historical landmarks, and vibrant social culture, Greece offers a unique environment for personal and professional growth. Whether you are wandering through the historic streets of Athens or enjoying the sunset on an island, life in Greece consistently delivers an unmatched quality of life.

Beyond the beautiful landscapes, relocating to Greece allows you to join a welcoming international community. As one of our team members, you will enjoy world-class Mediterranean cuisine and a relaxed pace of life, making your move a truly life-changing experience. Our comprehensive relocation support ensures that moving to Greece is seamless and stress-free for all successful applicants.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Spanish-speaking jobs in the customer support services industry, click Apply Now to submit your application. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.