Danish Speaking Consumer Protection Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the BPO industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class outsourcing leaders.

Job Overview

We are currently seeking a dedicated professional for the Danish Speaking Consumer Protection Customer Expert position in Greece. This role within the BPO sector offers a unique opportunity to provide expert guidance on device protection claims while enjoying a vibrant hybrid career in the heart of Athens, one of the most sought-after hubs for Danish-speaking jobs.

Key Responsibilities

• Act as a primary point of contact for customers navigating complex device protection claims.
• Manage the end-to-end process of consumer protection queries within a fast-paced BPO environment.
• Provide clear, empathetic, and professional guidance to resolve technical protection inquiries.
• Maintain high service standards to ensure consistent customer satisfaction throughout the claims lifecycle.
• Coordinate with internal departments to facilitate efficient repair and protection service workflows.
• Ensure all data handling and consumer interactions remain fully compliant with GDPR regulations.
• Maintain documentation and records accurately to support team reporting and performance metrics.

Requirements

• Excellent Danish skills
• Good English language skills
• Strong communication and active listening skills
• Problem-solving mindset
• Familiarity with GDPR

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career in Greece offers more than just professional growth; it is an invitation to embrace a Mediterranean lifestyle defined by sunny weather, rich history, and a welcoming culture. As you explore the various jobs in Greece, you will find that Athens serves as an ideal backdrop for both your personal and professional development.

Beyond the office, Greece provides an unmatched quality of life where you can indulge in world-class cuisine and vibrant social scenes. Relocating to Greece ensures that your time spent outside of work is just as enriching as your time spent within it, making the Danish Speaking Consumer Protection Customer Expert position in Greece an ideal choice for your next international adventure.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a beautiful setting, we invite you to apply now. Our team at Mercier Consultancy Group is eager to review your application and guide you through the process of securing one of the most exciting Danish-speaking jobs available today.