German Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless career transitions, ensuring that our candidates find not only the right roles but the perfect cultural fit within the most prestigious global enterprises.

Job Overview

We are seeking a dedicated professional for a German Speaking Customer Service Specialist position in Greece, supporting a world-leading mobile banking institution. This is an exceptional opportunity to advance your career while living in a stunning Mediterranean climate, making it one of the most sought-after German-speaking jobs in the financial sector.

Key Responsibilities

• Provide high-quality customer support for banking clients via phone, email, and chat.
• Actively monitor accounts to assist in preventing fraudulent activity and unauthorized transactions.
• Ensure the highest standards of data security and protection for all banking users.
• Resolve complex client inquiries with efficiency, empathy, and professional banking etiquette.
• Maintain accurate records of all customer interactions within the banking CRM system.
• Collaborate with internal teams to continuously improve the customer experience in the fast-paced fintech environment.
• Navigate high-stress situations with composure while maintaining service excellence.

Requirements

• Fluency in German
• Communication skills in English
• EU/Schengen citizenship or valid work permit
• Problem-solving skills
• Reliability

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• Professional environment within the prestigious Banking industry.

Life in Greece

Choosing one of our Jobs in Greece means embracing a world-class lifestyle. With over 300 days of sunshine, the culture in Greece offers a perfect harmony of historical beauty and modern vibrancy. Whether you are enjoying a coffee by the Aegean Sea or exploring ancient ruins, the quality of life available here is truly unmatched for those pursuing international opportunities.

Relocating to Greece is made easy through our comprehensive support services. You will fall in love with the world-renowned Mediterranean cuisine, the warm hospitality, and the relaxed pace of life. Join the growing community of professionals who have chosen to call Greece their home while advancing their banking career with us.

How to Apply

If you are ready to secure a top-tier German Speaking Customer Service Specialist position in Greece and start an exciting new chapter, we invite you to click 'Apply Now'. A member of our recruitment team at Mercier Consultancy Group will review your application and reach out to discuss your future.