German Speaking Consumer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and outsourcing industry. We pride ourselves on providing a seamless professional experience, bridging the gap for candidates seeking high-impact careers through our extensive network of global outsourcing partners.

Job Overview

We are currently seeking a motivated professional for a German Speaking Consumer Expert position in Greece. This role, situated within the dynamic outsourcing (BPO) sector, offers the perfect opportunity to combine your language skills with a career in one of the most vibrant job markets in Europe.

Key Responsibilities

• Act as the primary point of contact for consumer inquiries regarding tobacco and vaping products within a professional outsourcing environment.
• Manage diverse customer requests efficiently via phone, email, and live chat platforms.
• Ensure a seamless and high-quality experience for all German-speaking consumers.
• Address, investigate, and resolve consumer concerns with professional diligence.
• Contribute to the achievement of team goals and high consumer satisfaction metrics within the BPO framework.
• Maintain accurate records of customer interactions within internal company databases.
• Collaborate with internal departments to improve service delivery and workflow efficiency.

Requirements

• Fluency in German
• Very good use of English
• Communication skills
• Problem-solving mentality
• Tech savviness
• Ability to work on-site in Athens, Greece

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing one of our German-speaking jobs in Greece means choosing an extraordinary Mediterranean lifestyle. Beyond the professional growth found in the outsourcing sector, Greece offers world-famous sunshine, historic landmarks, and a vibrant social scene that makes every day feel like an adventure. With thousands of people looking for jobs in Greece, you will find a welcoming international community that makes settling in both easy and exciting.

The quality of life in Greece is truly unmatched, characterized by delicious local cuisine, a relaxed pace of life, and stunning coastal landscapes. Our relocation support ensures that your move to Greece is stress-free, allowing you to focus on your new German Speaking Consumer Expert position in Greece and enjoying the unique cultural heritage that this beautiful country has to offer.

How to Apply

If you are ready to take the next step in your career and join a leading team in the outsourcing industry, we invite you to apply now. We look forward to reviewing your application and helping you start your journey in Greece. Best regards from the recruitment team at Mercier Consultancy Group.