Fashion Customer Service Representative - Polish market

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in sourcing multilingual professionals for critical business functions, ensuring that our partners in the Customer Support Services industry maintain the highest standards of excellence.

Job Overview

We are currently seeking a motivated professional for a Fashion Customer Service Representative - Polish market position in Spain. This is a unique opportunity to join one of the leading names in Customer Support Services, where you will directly influence the consumer experience within the dynamic global fashion industry.

Key Responsibilities

• Manage incoming telephone inquiries from both new and existing customers with professionalism and style.
• Oversee and process customer orders, modifications, and returns to ensure seamless service delivery.
• Maintain high levels of accuracy in administrative tasks to support efficient logistics and service operations.
• Deliver an exceptional customer experience across various contact channels to drive brand loyalty.
• Enhance customer engagement by providing personalized style recommendations and support.
• Contribute to the growth of the Polish market segment by increasing customer satisfaction and sales conversion rates.
• Collaborate with an international team within the vibrant Customer Support Services sector in Barcelona.

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU work permit or passport is required, as we are currently sourcing for jobs in Spain.
• Proven passion for the fashion industry and an interest in consumer retail trends.
• Excellent communication skills, essential for successful delivery in the Customer Support Services industry.
• Strong ability to work effectively in a fast-paced, international team environment.
• Commitment to on-site work at our Barcelona office.

What We Offer

• Competitive Monthly Salary.
• Professional environment within the Customer Support Services industry.
• Opportunity to work in the heart of Barcelona, one of the most sought-after locations for jobs in Spain.
• Engagement in a dynamic, multicultural, and inclusive team.
• Access to team-building activities and a diverse global network.
• And Much More...

Life in Spain

Embarking on a career in Spain offers an unparalleled quality of life, defined by its radiant Mediterranean climate, rich cultural heritage, and legendary social lifestyle. Our Polish-speaking jobs in Barcelona place you in the heart of a vibrant city where innovation meets tradition, making Spain an ideal destination for professionals seeking growth and adventure.

From the world-renowned culinary scene to the stunning coastal landscapes, life in Spain provides a perfect balance between a rewarding career and personal well-being. By securing this Fashion Customer Service Representative - Polish market position in Spain, you will immerse yourself in an environment that celebrates diversity, creativity, and the unique energy of the Spanish lifestyle.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in the Customer Support Services sector, we invite you to apply now. Please submit your updated CV for consideration, and a representative from Mercier Consultancy Group will be in touch to discuss your application.