Customer Service Advisor - DANISH market - BARCELONA

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in finding the perfect match for professionals seeking to advance their careers within the vibrant landscape of jobs in Spain.

Job Overview

We are currently seeking a motivated professional for our Customer Service Advisor - DANISH market - BARCELONA position in Spain, specializing in the dynamic customer support services industry. This is an exceptional opportunity for a Danish-speaking candidate to join a collaborative environment that offers a modern hybrid work model, blending professional development with the Mediterranean lifestyle.

Key Responsibilities

• Act as the primary point of contact for B2B customers, providing high-quality support via phone and email.
• Assist clients with the technical setup and configuration of payment terminals and digital payment solutions.
• Efficiently troubleshoot and resolve customer inquiries regarding service interruptions or technical issues.
• Maintain accurate records through detailed administrative documentation and follow-up procedures.
• Contribute to a positive team culture by sharing knowledge and fostering motivation among colleagues.
• Ensure that every interaction reflects the high standards of the customer support services industry.
• Participate in comprehensive training programs to stay updated on product configurations and service protocols.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for these Danish-speaking jobs.
• Valid EU passport or work authorization required for all jobs in Spain.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Hybrid Work Model (mix of on-site and remote).
• And Much More...

Life in Spain

Embracing a career in Spain offers an unparalleled lifestyle, characterized by year-round sunshine, rich cultural heritage, and a world-renowned social atmosphere. As you settle into your new role in the Customer Service Advisor - DANISH market - BARCELONA position in Spain, you will quickly discover why this country is a top destination for professionals worldwide.

Beyond the professional benefits, Spain provides an exceptional quality of life. From the culinary delights found in local markets to the historical charm of Barcelona’s streets, moving to Spain allows you to enjoy a perfect work-life balance. Join our growing community of international talent and experience everything that living and working in Spain has to offer.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy firm, we invite you to apply now by submitting your updated CV. We look forward to reviewing your application and discussing your potential within the Mercier Consultancy Group team.