German Speaking Support Specialist

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a global leader in recruitment, bridging the gap between top-tier professional talent and elite organizations within the BPO and international customer care sectors. We are dedicated to empowering ambitious professionals by creating pathways for career advancement and seamless international mobility.

Why This Opportunity Is For You

If you value personal freedom and professional flexibility, this is a unique opportunity for Spain-based German speakers to relocate to Bulgaria and thrive in the bustling capital, Sofia. By stepping into this German Speaking Support Specialist position, you break free from the routine and embrace an international lifestyle, supported by our comprehensive transition programs designed to make your move to Bulgaria effortless and rewarding.

Role Expectations and Daily Duties

• Act as a primary brand representative, ensuring every customer interaction maintains our high-tier service excellence.
• Consistently hit and surpass target KPIs regarding customer resolution, satisfaction scores, and response times.
• Provide multifaceted support to German-speaking clients, moving seamlessly across chat, email, and telephone channels.
• Offer management constructive, data-driven feedback to help refine and optimize existing service workflows.
• Handle technical issues and complex inquiries with a professional, solution-oriented approach.
• Sync with internal departments to prioritize urgent support tickets and ensure timely resolutions.
• Maintain detailed and precise logs of client history within our internal CRM databases.

Required Qualifications

• Possession of a valid EU passport is an essential requirement for this role.
• Full native or professional fluency in both written and spoken German.
• Strong command of English for internal communication within our global team.
• A genuine commitment to the customer service sector with a highly proactive, people-first attitude.
• Previous experience within support-based or client-facing roles will be considered a significant advantage.
• Exceptional organizational skills with the ability to manage multiple priorities in a dynamic work environment.

Our Compensation and Relocation Package

• Attractive monthly base salary.
• Two additional annual salaries.
• Performance-based monthly bonuses tied to your individual achievements.
• Full, comprehensive health insurance coverage.
• Professional training provided at no cost to ensure you are fully prepared for success.
• Full relocation support: covering flights, airport transfers, and initial hotel accommodation.
• Dedicated Relocation Concierge to manage your transition, including housing and local administrative documentation.
• Clear and defined paths for professional growth within one of Bulgaria’s most sought-after work environments.

Life Awaits in Bulgaria

Moving to Bulgaria opens the door to a unique lifestyle that balances rich Balkan heritage with modern urban convenience. Sofia is a city defined by its cosmopolitan culture, energetic restaurant scene, and welcoming atmosphere, making it a fantastic destination for expatriates. With a very favorable cost of living and a temperate climate, you will find it easy to maximize your income while enjoying a high quality of life.

By accepting this challenge, you are choosing to elevate your career within the Customer Support Services industry while residing in a country that offers both professional growth and adventure. Our team is fully committed to your success, providing end-to-end assistance as you relocate to Bulgaria. We are eager to help you start this exciting new chapter in your life.

How to Join Our Team

Ready to embark on this professional journey? Simply click "Apply Now" to share your details with our hiring team. The Mercier Consultancy Group staff is excited to assess your application and guide you through the process of securing this position in Bulgaria.