German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class opportunities in the European BPO and Customer Support Services landscape. We pride ourselves on providing bespoke recruitment solutions that facilitate professional growth and international career mobility for high-achieving individuals.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria, situated in the heart of the vibrant capital city, Sofia. This role is a unique gateway for those pursuing high-quality German-speaking jobs, offering the chance to join a leading team in the Customer Support Services industry while enjoying a fully supported transition to a new country.

Key Responsibilities

• Deliver exceptional omnichannel customer service support to German-speaking clients via phone, email, and live chat.
• Resolve complex inquiries and technical issues within the Customer Support Services framework with a high degree of professionalism.
• Maintain accurate customer records and update databases in accordance with company protocols.
• Collaborate with cross-functional teams to escalate critical tickets and ensure rapid problem resolution.
• Act as a brand ambassador, ensuring that every interaction reflects the premium quality standards expected in our sector.
• Identify opportunities to improve service processes and provide constructive feedback to management.
• Consistently meet and exceed individual and team-based KPIs regarding response time and customer satisfaction scores.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in this location).
• A passion for people and a service-oriented mindset tailored for the Customer Support Services industry.
• Excellent communication skills and the ability to multitask in a fast-paced environment.
• Prior experience in a client-facing or support-driven role is considered a significant asset.
• Professional proficiency in English to collaborate with our diverse, international team.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your role
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move seamless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus linked to your productivity and service quality.
• Exciting career development opportunities within one of the most prestigious Jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem in Southeast Europe, offering a perfect blend of ancient history, modern urban living, and breathtaking nature. As a professional choosing to work in Bulgaria, you will experience a cosmopolitan lifestyle in Sofia, known for its rich culture, lively restaurant scene, and welcoming community. The pleasant Mediterranean-influenced climate makes Bulgaria an ideal destination for those who value both career growth and a high quality of life.

Choosing one of our German-speaking jobs in Bulgaria means gaining access to a lower cost of living while enjoying premium lifestyle amenities. With our comprehensive relocation support, settling into Bulgaria has never been easier; you will be guided through every step, allowing you to focus on building a successful career in the competitive Customer Support Services industry. We are proud to facilitate your transition to a bright future in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, please click "Apply Now" to submit your application for this German Speaking Support Specialist position in Bulgaria. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your journey.