German Speaking Player Support Specialist

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group is a leading international recruitment partner dedicated to bridging the gap between exceptional talent and top-tier companies within the technology and BPO sectors. We take pride in curating bespoke career paths for ambitious professionals, ensuring they have the necessary resources to flourish in international work settings while receiving premium guidance throughout their journey.

Your Path to Professional Freedom

If you are currently based in Spain and looking to elevate your career, we are thrilled to present a unique opportunity for Spanish-based German speakers to relocate and start a fresh chapter in Bulgaria. This role is perfect for those who crave a professional shift, offering you the chance to join a major industry leader in the Gaming & Esports world. By choosing this position, you are not just accepting a job; you are choosing a lifestyle in Sofia that balances high-level career development with personal adventure.

Primary Role Duties

• Maintain excellence in performance metrics to uphold our high service standards.
• Foster a vibrant and welcoming community for all players through enthusiastic interactions.
• Assist gamers with technical issues and account queries, providing clear guidance in German.
• Collaborate with cross-functional teams to identify bugs and enhance the user experience.
• Serve as a key ambassador for our clients within the competitive Gaming & Esports industry.
• Stay informed on the latest industry developments and gaming trends to provide expert advice.
• Detect and resolve in-game obstacles while ensuring effective communication with our player base.

Essential Qualifications

• Proficiency in German (native or fluent) is non-negotiable for this role.
• Possession of a valid EU passport is required to facilitate your legal relocation to Sofia.
• Demonstrable interest in Gaming & Esports, coupled with a solid grasp of sector-specific jargon.
• Background experience in customer support is seen as a distinct advantage.
• Ability to remain resilient, analytical, and agile within a fast-moving environment.

Total Reward Package

• Fully Paid Relocation Package (inclusive of airfare, transfer, and initial accommodation) to simplify your move.
• Access to a Relocation Concierge service for personalized support with paperwork, housing, and settling into Bulgaria.
• Full Health Insurance coverage to ensure you feel secure while living abroad.
• Comprehensive, fully paid training program to master our specialized gaming solutions.
• Competitive Salary structure with two additional annual salaries included.
• Monthly Performance Bonus rewarding your individual impact and growth.
• A modern, collaborative, and multicultural office workspace located centrally in Sofia.
• Competitive monthly base pay with consistent review cycles.

Living and Working in Bulgaria

Choosing to move to Bulgaria unlocks a lifestyle that perfectly balances a rich, deep-rooted history with a modern, fast-paced urban atmosphere. It is becoming an increasingly popular destination for international professionals who appreciate the low cost of living, favorable climate, and the welcoming local culture. From the lively pulse of Sofia's city center to the breathtaking vistas of the nearby mountains, residents find it easy to balance a productive career with a fulfilling social life.

Our dedicated relocation experts simplify every step of your transition to Bulgaria, handling all the logistical headaches so you can focus on starting your new chapter. With a diverse international community, an evolving culinary landscape, and a friendly local population, embarking on this career path is more than just a job—it is a life-changing experience.

Submit Your Application

Are you ready to elevate your career and dive deep into the Gaming & Esports industry? If this sounds like the opportunity you have been waiting for, we invite you to apply through our platform today. Simply use the link below to share your details with the Mercier Consultancy Group team, and we will be in touch to discuss your profile.