German Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European BPO and technology landscapes. With a focus on excellence, we provide bespoke career opportunities that empower professionals to excel in global work environments while enjoying world-class support.

Job Overview

We are currently sourcing for an exceptional German Speaking Player Support Specialist position in Bulgaria for a major industry leader in Gaming & Esports. If you are passionate about gaming culture and seeking one of the most exciting German-speaking jobs in the industry, this on-site role in Sofia offers the perfect blend of professional growth and an incredible lifestyle. Explore one of the most attractive jobs in Bulgaria, where you will join a dynamic team dedicated to providing superior player experiences.

Key Responsibilities

• Act as the primary point of contact for players within a high-stakes Gaming & Esports environment.
• Provide technical and account-related assistance to gamers, ensuring high levels of satisfaction.
• Monitor and troubleshoot in-game issues, communicating solutions clearly in German.
• Stay updated with the latest trends and updates in the Gaming & Esports world to offer expert guidance.
• Collaborate with internal teams to flag technical bugs and improve the overall player experience.
• Maintain high quality and performance metrics to ensure adherence to company standards.
• Foster a welcoming community atmosphere for players through professional and enthusiastic engagement.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to our vibrant hub in Sofia.
• A genuine passion for Gaming & Esports, with an understanding of industry terminology.
• Previous experience in customer service or a related support role is highly advantageous.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary with regular performance reviews.
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Training to ensure you are an expert in our Gaming & Esports solutions.
• Health Insurance coverage for your peace of mind while living in Bulgaria.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move seamless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• A vibrant, multicultural office environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique experience, blending ancient history with a modern, buzzing social scene. As one of the fastest-growing hubs for international talent, Bulgaria provides an incredibly high quality of life with affordable living costs and a pleasant climate. Whether you enjoy the bustling nightlife of Sofia or the scenic beauty of the surrounding mountains, there is something for everyone who chooses to pursue jobs in Bulgaria.

Our relocation experts handle the complexities of your move to Bulgaria, allowing you to focus on the exciting transition to your new home. With a thriving culinary scene, a welcoming local population, and a rapidly expanding international community, you will find that choosing this German Speaking Player Support Specialist position in Bulgaria is the start of a fantastic life adventure.

How to Apply

If you are ready to take the next step in your career and join the booming Gaming & Esports sector, we invite you to apply now. Simply click the link below to submit your application and join the Mercier Consultancy Group team. We look forward to reviewing your profile!