German Speaking iRobot Support Specialist

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional professionals and premier multinational corporations. As industry leaders in international recruitment and BPO services, we take immense satisfaction in opening doors to global career paths, with a specific focus on high-impact roles like the German Speaking iRobot Support Specialist position located in Bulgaria.

Position Overview & Flexibility

If you are currently living in Spain and looking for the freedom to build a brand-new career chapter, this role offers the perfect balance of professional development and personal exploration. We are looking for an energetic, tech-savvy individual to become a key player in the consumer electronics sector. As a German Speaking iRobot Support Specialist, you will represent a world-famous brand, serving as a vital technical expert for advanced robotic home appliances and helping customers unlock the full potential of their devices.

Core Duties

• Utilize the CRM platform to record customer interactions with high attention to detail and precision.
• Assist customers with the optimization of their smart home devices to maximize user satisfaction.
• Handle technical queries via chat, email, and phone, ensuring a high level of support for German-speaking users.
• Work alongside internal departments to provide valuable feedback on product trends and report technical glitches.
• Solve hardware and connectivity challenges while ensuring all software is properly updated.
• Maintain a comprehensive knowledge base regarding the latest iRobot innovations.
• Consistently hit personal and departmental performance metrics within a fast-moving, modern service environment.

Applicant Profile

• You must hold a valid EU passport.
• Native or near-native proficiency in German is an essential requirement for this role in Bulgaria.
• Proven track record or background in technical assistance or customer-facing roles is highly desired.
• Natural ability to articulate sophisticated technical information in a simple, accessible way for all customers.
• Strong enthusiasm for consumer technology and gadgets.
• Commitment to relocating and working on-site in Sofia, Bulgaria, including completing a thorough training program.

Compensation and Benefits Package

• Comprehensive, paid professional training.
• Performance-based monthly bonuses.
• Full health insurance coverage.
• Complete relocation support (flights, hotel, transfer).
• Dedicated relocation concierge to assist with all logistics, paperwork, and settling into your new environment.
• An inclusive, fast-paced international atmosphere within the top-tier consumer electronics support sector.
• Additional perks and benefits.

Living and Working in Bulgaria

Bulgaria is a stunning Balkan destination that blends deep-rooted historical charm with a modern, fast-growing economy. From its rugged mountain ranges to its beautiful climate, the country offers a unique backdrop for those seeking a fresh start abroad. By accepting this challenge, you are choosing a destination that offers an incredible lifestyle and an easy transition for international residents.

Our support team ensures your relocation to Bulgaria is effortless, allowing you to focus on enjoying the affordable cost of living and the warm, welcoming social culture. Many international professionals have already made the move, finding that Bulgaria is an ideal location to advance their careers while enjoying a higher quality of life.

Submit Your Application

Are you prepared to take the next step in your career as a German Speaking iRobot Support Specialist in Bulgaria? Don’t let this opportunity pass you by; apply today and one of our dedicated recruiters from Mercier Consultancy Group will contact you to discuss your move and help you launch this exciting new chapter.