German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We take pride in facilitating life-changing career opportunities, specifically specializing in high-demand roles like the German Speaking iRobot Support Specialist position in Bulgaria.

Job Overview

We are seeking a highly motivated professional to join a dynamic team in the thriving consumer electronics sector. As a German Speaking iRobot Support Specialist, you will act as a brand ambassador, providing world-class technical assistance for innovative robotic cleaning solutions, making this one of the most exciting German-speaking jobs currently available in the region.

Key Responsibilities

• Deliver exceptional technical support to German-speaking customers regarding iRobot consumer electronics products.
• Troubleshoot connectivity, software updates, and hardware maintenance inquiries via phone, email, and chat.
• Maintain a deep understanding of the latest iRobot technologies to ensure accurate and efficient resolution of consumer issues.
• Provide personalized advice on product optimization and smart home integration to enhance the user experience.
• Document all interactions meticulously within our CRM system, ensuring data integrity and follow-through.
• Collaborate with cross-functional teams to escalate complex technical issues and contribute to product development feedback loops.
• Meet and exceed individual and team KPIs in a fast-paced, professional consumer electronics environment.

Requirements

• Native or fluent German (spoken and written) is mandatory for this German Speaking iRobot Support Specialist position in Bulgaria.
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine passion for the consumer electronics industry.
• Excellent communication skills with the ability to explain complex technical concepts in a user-friendly manner.
• Previous experience in customer service or technical support is highly preferred for these sought-after jobs in Bulgaria.
• Availability to work on-site in Sofia, Bulgaria, and participate in comprehensive product training.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• Dynamic international work environment in the heart of the consumer electronics support industry.
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem in Southeastern Europe, offering a vibrant culture, a stunning mix of mountain landscapes and coastal beauty, and a pleasant climate. Choosing one of our German-speaking jobs means embracing a country where ancient history meets modern innovation, creating an unparalleled lifestyle for expatriates living in Bulgaria.

With our dedicated relocation support, moving to your new home is seamless. Bulgaria offers a high quality of life, an affordable cost of living, and a bustling social scene filled with incredible local cuisine. Join the thriving community of international professionals who have discovered why Bulgaria is the perfect destination for their next career chapter.

How to Apply

Ready to advance your career with this German Speaking iRobot Support Specialist position in Bulgaria? Do not miss the chance to join a global leader in the consumer electronics sector. Click 'Apply Now' to submit your application, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your future success.