German Speaking Back Office Gaming Support Specialist

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in connecting high-caliber professionals with industry-leading firms across the technology and BPO landscapes. Our mission is to facilitate seamless career transitions that align personal ambition with global corporate excellence, ensuring our candidates thrive in environments that challenge and reward them.

Your Next Career Move

If you value professional autonomy and are seeking the freedom to redefine your lifestyle, we have a unique opportunity for Spain-based German speakers to work remotely from Bulgaria and relocate to this vibrant hub. This role as a German Speaking Back Office Gaming Support Specialist is built for those who thrive on independence and want to leave a lasting impact within the high-octane world of international Gaming & Esports.

Daily Operational Duties

• Maintain platform standards and community safety through rigorous fraud prevention and policy enforcement.
• Provide high-quality communication to German-speaking users across various non-voice support channels.
• Keep up-to-date with evolving e-sports regulations and game-specific mechanical updates to provide informed assistance.
• Proactively troubleshoot account access, payment processing, and platform-related queries in coordination with technical departments.
• Draft and refine technical support content and standardized templates tailored for the German-speaking user base.
• Analyze player community patterns to suggest improvements to the overall gaming ecosystem.
• Work in tandem with global team members to refine internal processes and improve response efficiencies.

Eligibility Criteria

• Holding a valid EU passport is an essential requirement.
• Native-level proficiency in German, both written and verbal, is mandatory.
• A genuine passion for the competitive Gaming & Esports industry.
• Strong digital aptitude with experience navigating sophisticated CRM environments.
• Highly developed analytical and problem-solving abilities within demanding digital settings.
• Complete readiness to move and relocate for this career-defining opportunity in Bulgaria.

Compensation and Benefits

• A comprehensive, fully paid relocation package including flights, initial hotel stay, and transport assistance.
• Competitive salary structure, complemented by two additional annual salaries.
• Performance-based monthly bonuses to reward your operational achievements.
• Complete health insurance coverage.
• Professional training provided to ensure you are fully prepared for the Gaming & Esports sector.
• Dedicated relocation concierge services to help with housing and administrative formalities upon arrival.
• Opportunity to work within premier international facilities located in Sofia.
• Comprehensive benefits package beyond the essentials.

Living and Working in Bulgaria

Bulgaria has established itself as an exciting destination for ambitious individuals eager to make their mark in the Gaming & Esports sector. Choosing to move to Bulgaria means embracing a location that masterfully balances a rich historical tapestry with the convenience of a modern, fast-growing economy. By taking on this role, you become a valued member of a diverse and thriving international professional network based in the heart of Bulgaria.

Beyond the desk, Bulgaria offers a fantastic lifestyle marked by a low cost of living, culinary delights, and immediate proximity to both stunning beaches and alpine retreats. The team at Mercier Consultancy Group is committed to making your transition as smooth as possible, ensuring that your move to Bulgaria is the beginning of a fulfilling new chapter in your life.

Submit Your Application

Are you prepared to push your boundaries and secure a role in a top-tier industry? We invite you to hit the Apply Now button to begin the journey. Join our distinguished pool of global talent and secure your spot in one of the most desirable German-speaking roles currently available in Bulgaria. We are eager to review your credentials.

Best regards,
The Recruitment Team at Mercier Consultancy Group