German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations in the dynamic BPO and technology sectors. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while helping our clients redefine industry standards.

Job Overview

We are currently sourcing top-tier talent for a German Speaking Back Office Gaming Support Specialist position in Bulgaria, specifically designed for those passionate about the high-growth Gaming & Esports industry. This is an exceptional opportunity to join a fast-paced environment where you will directly influence player satisfaction and operational excellence for global gaming platforms.

Key Responsibilities

• Manage player inquiries through various back-office channels, ensuring native-level communication in German.
• Monitor and analyze gaming community trends to enhance user experience within the Gaming & Esports ecosystem.
• Coordinate with internal technical teams to resolve account-related issues, payment queries, and platform disputes.
• Contribute to the integrity of the gaming platform by enforcing community guidelines and fraud prevention protocols.
• Draft and maintain professional documentation and support templates for the German-speaking market.
• Collaborate with international teams to optimize service delivery and streamline back-office workflows.
• Stay ahead of the curve by maintaining deep knowledge of industry-specific gaming features and competitive play regulations.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven interest or professional background in the Gaming & Esports industry.
• Excellent analytical skills with a focus on problem-solving in a fast-paced digital environment.
• Strong digital literacy and the ability to adapt to complex CRM systems.
• A commitment to relocating for this exciting German Speaking Back Office Gaming Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary package tailored to your expertise.
• Fully Paid Training to ensure your success in the Gaming & Esports sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Attractive Monthly Performance Bonus, rewarding your dedication and results.
• Access to exclusive German-speaking jobs within the prestigious, international offices of Sofia.
• And Much More...

Life in Bulgaria

Bulgaria is rapidly becoming a premier hub for international professionals seeking high-quality careers in the Gaming & Esports industry. Living in Bulgaria offers a unique blend of vibrant city life, historical charm, and a favorable climate, making it one of the most sought-after destinations for those looking for professional growth. By accepting this German Speaking Back Office Gaming Support Specialist position in Bulgaria, you are joining a thriving international community.

Beyond the professional benefits, Bulgaria provides an exceptional quality of life with an affordable cost of living, world-class local cuisine, and easy access to both mountain resorts and coastal getaways. Our team at Mercier Consultancy Group is dedicated to ensuring your relocation to Bulgaria is effortless, allowing you to focus on your new career journey while enjoying everything that life in Bulgaria has to offer.

How to Apply

If you are ready to elevate your career and join one of the most exciting sectors in the global economy, we encourage you to click Apply Now. Join our elite network of talent and take the next step toward your future in one of the best German-speaking jobs currently available in Bulgaria. We look forward to reviewing your application.

Sincerely,
The Recruitment Team at Mercier Consultancy Group