French Speaking Microsoft Technical Support Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European talent acquisition and BPO solutions firm, renowned for connecting elite professionals with industry-leading global enterprises. We specialize in curating high-impact careers, ensuring that our partners in the Customer Support Services sector thrive through the placement of exceptional international talent.

Job Overview

We are currently scouting for driven individuals to join our team in Athens for the French Speaking Microsoft Technical Support Experts position in Greece. This is a unique opportunity to advance your career within the Customer Support Services industry while enjoying a vibrant lifestyle in one of Europe’s most historic and sunny destinations.

Key Responsibilities

• Provide high-quality technical assistance to French-speaking users regarding Microsoft products and services.
• Maintain a professional and empathetic tone while resolving complex customer inquiries within the Customer Support Services framework.
• Troubleshoot technical issues via phone, email, and chat, ensuring excellent customer satisfaction rates.
• Document all customer interactions accurately in the CRM database to ensure efficient follow-up.
• Stay updated on the latest software developments and troubleshooting protocols to provide cutting-edge support.
• Collaborate with international teams to optimize customer experience strategies and support service quality.
• Ensure all service level agreements (SLAs) are met consistently through proactive problem-solving.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine passion for troubleshooting and customer care.
• Excellent communication skills and a customer-centric mindset suitable for the Customer Support Services industry.
• Ability to adapt to a fast-paced, multi-cultural work environment.
• Previous experience in technical support is considered a strong advantage for this French Speaking Microsoft Technical Support Experts position in Greece.

What We Offer

• Competitive Monthly Salary plus 2 extra salaries per year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to pursue our jobs in Greece.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Exceptional career growth opportunities within the global Customer Support Services industry.
• And Much More...

Life in Greece

Choosing one of our French-speaking jobs means embracing the Mediterranean lifestyle, where 300 days of sunshine a year meet a vibrant cultural tapestry. Living in Greece offers a unique blend of ancient history and modern metropolitan energy, perfect for those looking to expand their professional horizons while enjoying a high quality of life. Greece is truly a destination that captures the heart of every international professional.

Beyond the professional benefits, the ease of settling in with our relocation support ensures your move to Greece is seamless and enjoyable. From world-class cuisine to picturesque coastal escapes, working in Greece provides an unparalleled work-life balance that makes it a top choice for talent seeking French-speaking jobs abroad.

How to Apply

If you are ready to take the next step in your career and join a dynamic team as a French Speaking Microsoft Technical Support Expert in Greece, click 'Apply Now' to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network.