Customer Service Representative for a Telecom Provider

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we believe that career growth is best achieved through meaningful human connections and bold professional choices. We are a specialized recruitment agency dedicated to pairing exceptional talent with high-growth roles in the European telecommunications and BPO industries, ensuring that every candidate finds their place in the international market.

Career Opportunity Details

We are delighted to present a unique opportunity for Spain-based Dutch speakers to elevate their careers by relocating to a vibrant new chapter in Greece. This Klantenservicemedewerker bij telecomprovider role serves as an ideal entry point for professionals looking to combine a rewarding career in the telecommunications sector with the enriching experience of living in Athens.

Your Daily Impact

• Act as a trusted brand ambassador, upholding our partner's reputation with every interaction.
• Assist customers with inquiries regarding their television, mobile, and internet services.
• Work within internal databases to process service modifications, account upgrades, and billing questions.
• Collaborate alongside your team to address challenging technical issues with creative, effective solutions.
• Utilize technical troubleshooting skills to resolve connectivity problems and ensure client satisfaction.
• Document all customer notes with precision to meet our rigorous quality and data security guidelines.
• Focus on hitting both individual and team-based KPI targets by maintaining a high standard of service.

Essential Qualifications

• Must possess a valid EU passport, as no visa sponsorship is provided for this role.
• Native-level proficiency in Dutch is required for all written and spoken tasks.
• An enthusiastic approach to technology and a desire to build a career in the telecom industry.
• The flexibility and readiness to relocate to Athens, Greece, to join our on-site team.
• A highly proactive nature and a natural aptitude for solving problems while delivering excellent customer experiences.

Compensation and Benefits

• Fully paid comprehensive training program regarding all telecom procedures.
• Monthly performance-based bonuses to reward your hard work.
• A competitive salary package delivered on a monthly basis.
• Inclusion of 2 additional salaries annually (13th and 14th months).
• Full relocation support package, covering your flight, accommodation assistance, and airport transfer.
• Dedicated relocation concierge team to assist with your move, documentation, and finding a home in Greece.
• Full health insurance coverage for your peace of mind.
• Plus many more additional perks.

Life in Greece

Living in Athens, Greece, offers a spectacular landscape for international professionals to thrive. Between the world-renowned Mediterranean climate and the deep historical significance of the city, relocating to Greece is a life-changing decision that promises both professional momentum and personal growth.

Beyond the benefits of the Klantenservicemedewerker bij telecomprovider role, you will find yourself integrated into a diverse, welcoming community with a legendary culinary culture. We simplify the transition, ensuring you arrive in Greece with confidence. See for yourself why thousands of candidates choose to launch their overseas journey with our specialized opportunities in Greece.

Starting Your Application

If you are prepared to embark on this professional adventure, use the Apply Now button to submit your details to the Mercier Consultancy Group team. We are excited to evaluate your background and assist you in securing your new role in Athens.

Sincerely,
The Recruitment Team at Mercier Consultancy Group